Enterprise Account Manager

The Role

Our Enterprise Account Managers are trusted partners to our customers, responsible for driving long-term value, retention, and expansion within large, complex organizations (2,500+ employees). 

You'll partner with Technical Solutions Consultants to identify opportunities and ensure overall customer health. 

This role blends relationship management with commercial ownership. You'll manage strategic renewals and proactive expansion– new teams, additional products, scaled usage – and help customers evolve their testing strategy as their organizations grow.

Who You Are

• You build relationships first and earn the right to sell second. You open calls with genuine warmth, remember what’s happening in your customers’ worlds, and create rapport before business. Over time, that consistency compounds into real trust.
• You stay connected all year, not just at renewal. Your customers hear from you quarterly, not annually. You proactively share usage insights, product updates, and value-driven recommendations—so when renewal conversations happen, they feel like a natural continuation of the relationship, not a re-sale.
• You can speak technical without hiding behind jargon. You understand the product deeply enough to explain it simply, tying the Cypress Platform to real customer outcomes rather than buzzwords.
• You ask before prescribing. You lead with curiosity in customer conversations, uncovering new use cases by listening first instead of pitching.
• You show up as a consultant, not a vendor. You explain why features matter, not just what they do. You’re transparent about limitations and bring in technical partners intentionally—to deepen credibility, not to cover gaps.
• You balance professionalism with approachability. You adapt your tone to the customer and the moment, comfortable being casual when the relationship allows and polished when the situation calls for it.

How You'll Make an Impact

Strategic Account Ownership

• Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset
• Establish quarterly cadences that drive alignment, adoption, and momentum
• Build and execute strategic account plans focused on expansion, retention, and revenue impact

Renewals & Retention

• Own renewals end-to-end, grounded in value delivered, usage, and adoption
• Lead renewal conversations early with a clear, outcome-based narrative
• Reinforce Cypress as a long-term strategic partner through data and insights

Expansion & Growth

• Identify expansion opportunities across teams, use cases, and product adoption
• Partner with Technical Solutions Consultants on add-on products like UI Coverage and Accessibility
• Navigate complex organizations to find new champions and buying centers

Product Expertise & Value Articulation

• Build deep knowledge of the Cypress platform and its use cases
• Connect technical capabilities to customer goals and business outcomes
• Deliver clear, value-focused product conversations for technical and business audiences

Deal Strategy & Execution

• Partner with leadership on pricing and deal strategy
• Lead complex negotiations to balanced, long-term outcomes
• Stay informed on market and competitive dynamics

What Makes You a Great Fit

• Enterprise SaaS Experience: 3+ years as a quota-carrying SaaS seller, with experience in account management, renewals, and expansion preferred
• Relationship-Driven Mindset: Proven ability to build trust, navigate complex organizations, and manage long-term customer relationships
• Consultative Approach: Curious, thoughtful, and customer-centric – focused on understanding problems before prescribing solutions
• Technical Acumen: Comfortable engaging with technical stakeholders and translating complex concepts into clear business value
• Ownership & Autonomy: Confident leading account strategy, customer conversations, and deal execution while knowing when to pull in partners
• Operational Rigor: Strong organizational skills with the ability to manage multiple priorities and long sales cycles effectively

Preferred Qualifications

• ICP Experience: Background selling to developers, software engineers, QA, or engineering leadership
• Testing & Dev Tools Knowledge: Familiarity with application testing, CI/CD, or modern development workflows
• PLG Exposure: Experience working in or alongside a Product-Led Growth motion

Why This Role

At Cypress, you’re not just managing accounts—you’re building long-term partnerships that matter. You’ll have autonomy to take initiative, meaningful ownership of your accounts, and the opportunity to see your work directly influence our growth.

This position is eligible to be hired virtually. Candidates must be authorized to work in the US.

Compensation Range OTE $180k-200k, 50/50 split