NICECloud Operations Engineer, CX
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The purpose of this position is to provide customer-focused Application Support. Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.
How will you make an impact?
- Perform operational duties including application server health, service recycling
- Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
- Maintain operational documentation, e.g. incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs
- Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours
Have you got what it takes?
- 4 to 6 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
- Experience with Azure/AWS
- Experience with Unix, Linux, Windows, Tomcat, SSH and scripting skills
- Experience with SQL Server, Oracle and MySQL
- Experience with and understanding of complex process and data flow
- Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
- Experience with application debugging, performance, scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience working successfully independently and with other team members as well as developers
- Ability to multi-task as required and provide rapid support in production
- Must be able to provide on-call off-hour support and work during non-prime shift hour
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 9800Reporting into: Tech ManagerRole Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.