AbbottClient Services Representative
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
Client Services Representative
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
Our location in Richmond, VA currently has an entry-level opportunity for a Client Service Representative. This role is ideal for individuals looking to start or grow their career in customer service within a dynamic and supportive environment. The Client Services Team plays a critical role in shaping Abbott Rapid Diagnostics’ image with its customers, vendors, and business partners. Abbott RDX emphasizes the importance of this role by selecting Client Services Representatives who are committed to knowledgeable, responsive, helpful, and courteous interactions with every caller. A Client Services Representative handles inbound customer service and supply order calls, as well as responds to customer emails.
This is a full-time position in office only with a compensation of $18/hour
Shift: Monday - Friday 9:00 AM - 6:00 PM EST
What You’ll Work On
Demonstrate drive to provide outstanding customer service with clear verbal and written communications
Answer phones, research questions, and document all customer interactions
Flexibility to operate in several systems or platforms and balance tasks throughout the workday
Ability to multitask in handling customers on various reporting platforms
Fostering a customer service culture that strives for 100% customer satisfaction
Strong computer skills on various computer systems
Positive and helpful attitude
Punctuality and attendance
Initiative and attention to detail
Flexible work schedule (shifts run from 8 am EST through 8 pm EST)
Required Qualifications
A high school diploma or GED
Strong verbal and written communication skills
Problem-solving skills
Self-disciplined and self-sufficient
Preferred Qualifications
+3 years of Customer Service experience
A four-year degree from an accredited college or university is strongly preferred
Call center experience strongly preferred
Worked in a metrics-driven environment
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews.
The base pay for this position is
$17.00 – $34.00/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Richmond : 9201 Arboretum Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO\_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO\_Spanish.pdf