Service Management Business Anlayst

What success looks like in this role:

• Provides Business Systems Analysis support within a defined business or process area.• Works with supported stakeholders to understand high-level business objectives, processes, priorities and challenges.• Performs and/or contributes to team efforts to perform: o Process-specific requirements analysis through interviews, document and artifact analysis, development of business process descriptions, and task and workflow analysis, o Detailed process documentation, including system requirements and process flows / use cases. and o Planning initiatives, feasibility studies, cost / benefit analyses and new system design.• Collaborates with internal and external users / clients to elicit business concerns and develop workable solutions.• Helps with process enhancement feasibility studies and the development of data-supported justification documentation.• Helps determine impact on existing systems and processes.• Maintains a strong and collaborative relationship with business and IT colleagues.• Supports the business in developing and delivering end user training.• Addresses end user process questions and collaborates with IT colleagues to provide process / system support and ongoing issue analysis / correction.• Develops progress reports and communicates project status to team and manager.

• Collaborate with stakeholders to gather and document business requirements.

• Ability to interface with global client/ technical teams in a hybrid business/ tech capacity

• Ability to managing conflicting stakeholder requirements to bring consensus and maintain impeccable relationships

• Analyse and model business processes. Leads business process development. For example,

  • Reporting processes

  • ITIL process in service environment

  • Service operating procedures, including knowledge management development

• Work with IT teams to translate business requirements into technical specifications.

• Experience of documenting “As Is/To Be” processes and the ability to translate complexity into clear requirements.

• Facilitate workshops and meetings to elicit requirements and validate solutions.

• Assist in the development of user acceptance testing (UAT) plans and support testing activities.

• Create and maintain comprehensive documentation, including process flows, requirements, and user guides.

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You will be successful in this role if you have:

• BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience

• Proven experience as a Business Analyst or in a similar role working with external clients and internal teams.

• Strong analytical and problem-solving skills.

• CBAP qualification, BCS, preference for membership of IIBA.

• Excellent communication and interpersonal skills.

• Proficiency in business analysis tools and methodologies. (BRD, BDD, SSM, SWOT, MOST etc, along with demonstrable experience.

• Experience with project management software and tools and working in a managed services environment.

• Ability to work independently and as part of a team.

• Demonstrable Knowledge of ITIL trends and best practices.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.