Unit4Cloud Administrator
Company Description
Meet Unit4. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.
With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.
We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.
Who we are
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
Job Description
About the Role
The Cloud Administrator is a key operational role focused on day‑to‑day cloud platform administration and service operations. The position is similar in nature to a traditional service desk role, but without direct phone support, and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy.
This role acts as an important interface between Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that cloud services are delivered, maintained, and administered correctly according to defined processes and service descriptions.
Case & Request Management
- Handle cloud‑related cases and requests through ticketing systems (no inbound phone support).
- Perform technical fixes and standard operational tasks within defined procedures and access levels.
- Route and escalate cases to appropriate engineering or specialist teams when required.
- Track, update, and follow up on cases to ensure timely resolution and clear communication.
Cloud Administration & Operations
- Perform routine cloud administration tasks across customer and internal environments.
- Support environment configuration changes, access updates, and operational maintenance activities.
- Execute approved operational tasks aligned with cloud service descriptions and OLAs.
- Validate requests for completeness and compliance with internal standards.
- Create, update, and maintain operational documentation, runbooks, and internal knowledge articles.
- Document recurring issues, fixes, and process improvements.
- Produce operational reports related to cases, service requests, and cloud activities.
- Maintain accurate records for audit, compliance, and internal reporting purposes.
Commercial & Order Support
- Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams.
- Validate that orders and requests are correctly documented and actionable.
- Ensure operational readiness before execution of customer‑related cloud activities.
Qualifications
Technical & Operational Skills
- Previous experience in IT operations, or service desk–type roles.
- Hands‑on experience working with ServiceNow (or similar ITSM tools) for case, request, and incident management.
- Ability to perform standard technical fixes and administrative tasks by following documented procedures and runbooks.
- Strong process discipline and attention to detail.
Reporting & Data Handling
- Good knowledge of Microsoft Excel, including working with reports, structured data, and basic analysis.
- Experience producing operational and service reports.
- Comfortable working with documentation, order forms, and structured operational data.
Documentation & Communication
- Proven experience creating and maintaining operational and technical documentation.
- Clear and professional written communication skills (English required).
- Ability to collaborate effectively with technical and non‑technical stakeholders.
Nice to Have
- Basic scripting skills (e.g. PowerShell, Bash, or similar) for simple automation or data handling.
- Experience working in 1st‑line technical support, particularly in structured, ticket‑driven environments.
- Familiarity with IT service management practices (ITIL‑aligned environments).
Additional Information
What we offer
a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
Background check
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!