SSC HR SolutionsSenior IT & Cybersecurity Managed Services Manager
LocationJeddah, Makkah Province, Saudi Arabia
Department
IT & Cybersecurity Managed Services
Reports To
Director – Technology Services
Location Details
Offshore role supporting a client in Jeddah.The candidate must stay at least one month in Jeddah, then travel once a month to the client.
Role Overview
A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery. The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.
Key Responsibilities
- Act as L2/L3 escalation authority and personally resolve critical IT and security issues
- Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents
- Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance
- Manage and mentor a team of up to 10 engineers
- Handle enterprise client interactions with professionalism and ownership
- Independently create and present monthly executive-level service and security reports
- Lead service transitions, operational projects, and continuous improvement initiatives
- Manage vendors and third-party partners, including escalations and performance reviews
Mandatory Technical Expertise (Hands-On)
Networking – L2 & L3
- Enterprise switches and routing
- VLANs, Trunking, STP, Inter-VLAN routing
- OSPF, BGP fundamentals, NAT, QoS
- Network performance and packet-level troubleshooting
Firewall & Network Security (Expert Level)
- FortiGate Firewalls – Mandatory
- Policy and NAT troubleshooting
- IPSec / SSL VPN
- UTM (IPS, Web Filtering, App Control)
- HA (Active-Passive / Active-Active)
- Traffic flow debugging and log analysis
IT & Cybersecurity
- Active Directory, Microsoft Exchange
- Server infrastructure (on-premises and cloud)
- SIEM, EDR, NDR, DLP, SOC operations
- Vulnerability assessment and remediation tracking
- ITIL Incident, Problem, and Change Management
Reporting & Client Governance
Prepare monthly executive dashboards and reports covering:
- SLA and KPI performance
- Incident and RCA summaries
- Security posture and risk trends
- Service improvement roadmap
Lead service review and governance meetings with senior stakeholders.
Mandatory / Strongly Preferred
- Fortinet NSE 4 / NSE 5 / NSE 7
- Cisco CCNA or CCNP
- ITIL Foundation
Preferred (Value Add)
- Fortinet NSE 8
- CompTIA Security+
- CEH
- Microsoft (Windows Server / Azure)
- PMP or PRINCE2
Ideal Candidate Profile
- 7–10 years of hands-on enterprise experience
- Technically strong and client-mature
- Capable of working independently with minimal supervision
- Comfortable owning issues, people, vendors, and outcomes
- Able to communicate technical topics clearly to executive stakeholders
Employment Type
Full-time
Company Overview
A leading provider of IT and Cybersecurity Managed Services, delivering enterprise-grade solutions that ensure operational excellence, security resilience, and client satisfaction. The organization values technical expertise, accountability, and continuous improvement in every engagement.