Senior Consultant - Veeva Safety - Managed Services (Remote)

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Managed Services are provided to our R&D customers after they go live with Veeva applications. We aim to be our customers' trusted partners and ensure they leverage the additional value Veeva applications offer. 

Our Managed Services Team comprises +90 consultants in Europe, of which +5 are in the Safety Team. Due to the rapid growth of our client portfolio, we are growing our team every year and opening many career opportunities for our new and existing employees. We hire people from industry, tech, and consulting, which adds diversity to our team.

Interested in making a rapid impact on Life Sciences organizations at the forefront of ground-breaking cures and therapies? Do you love solving business problems with technology? Are you passionate about enabling Drug Safety and Pharmacovigilance Operations to make Life Sciences organizations more productive and efficient?

As a Safety Senior Consultant, you will support a group of pharmaceutical customers assigned to you. Your task will be to understand their business processes, provide guidance, discuss Vault changes, and apply all the required configurations. You will also actively collaborate with other teams at Veeva, shape ideas, enhance our delivery model, and work closely with our product management team to communicate the customer's requirements and meet the evolving needs of the industry.

To thrive in this role, you are likely a tech-savvy person. You have been configuring, supporting, or implementing software solutions. You enjoy working with customers, speak fluent English, and have strong communication and presentation skills.

This is a full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position.

What You'll Do

• Lead life sciences customers in the rapid configuration of Vault Safety
• Provide subject matter expertise on Drug Safety and Pharmacovigilance for customers and project teams
• Primary contact for customer liaising, managing communication between the project team, customer, and internal stakeholders
• Analyze customer requirements and support solution design and architecture of Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g,: requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
• Drive change management methodology for our customers switching from on-premise to SaaS solutions.
• Mentor project team members and junior consultants

Requirements

• 8+ years experience in implementing, supporting, or administering core business and IT operations-related technology solution(s)
• Exposure to safety databases like ARISg (LifeSphere), ARGUS, and/or other GxP software solutions
• In-depth knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Proven track record leading implementation and/or maintenance tracks as a consultant, business analyst, IT lead, and/or business sponsor
• Influential experience in leading teams through hard decisions and negotiating compromises
• Experience in working in a consulting and/or customer-facing role
• Proven ability to manage diverse customers and /or stakeholders
• Ability to quickly understand customer requirements and create corresponding solution designs
• Self-starter and motivated individual with the proven ability to work independently in a fast-paced environment, comprehending and translating business requirements and creating corresponding solutions designs
• Ability to thrive in an ambiguous / start-up environment as the business develops and scales
• University degree or equivalent relevant experience
• Excellent verbal and written communication skills in English

Nice to Have

• SaaS/Cloud experience
• Direct experience with regulated systems or data-driven applications such as Veeva Vault solutions, ArisG, Oracle Argus or other technologies used in the management of drug safety and pharmacovigilance
• Knowledge of Software Validation processes and requirements
• Project management experience
• Execution experience with Agile methodology and/or ACP Certification
• Experience in service delivery management and/or systems implementation
• Proficiency in additional European language(s)

Perks & Benefits

• Private medical insurance
• Health & wellness programs
• 1% charitable giving program
• Mentorship programs

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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.