Job Description

Enterprise Account Executive — Norway

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a high-performing Enterprise Account Executive to accelerate Zendesk’s enterprise growth with Norwegian companies (1,500+ employees in various industries). In this role, you’ll drive new logo acquisition and expand high-value relationships, shaping and winning strategic, multi-year cloud CX and AI transformation opportunities. By deeply partnering with C-level and executive teams, you’ll position Zendesk’s full suite of AI-powered solutions, AI Agent, Copilot, QA, CCaaS, as essential catalysts for business impact, efficiency, and experience innovation at scale.

Fluency in Norwegian and English is ideal for this role OR

Fluency in Danish but must have experience working in the Norwegian market

What you’ll be doing

• Build and execute strategic account plans to penetrate the Norwegian enterprise sector, targeting large organizations for net-new wins and major expansion opportunities.

• Lead complex, multi-threaded enterprise sales cycles, managing stakeholder engagement across business, IT, operations, procurement, and executive leadership.

• Expand existing enterprise customers through adoption of Zendesk’s AI platform (AI Agent, Copilot, QA, CCaaS) as part of broader, multi-year CX transformation programs.

• Engage and influence C-level executives and economic buyers, leading CX strategy conversations, establishing Zendesk as a trusted advisor, and aligning solutions to enterprise priorities and outcomes.

• Demonstrate strong AI fluency, expertly articulating how AI, automation, and intelligent workflows transform service at enterprise scale.

• Leverage AI sales tools for account research, stakeholder mapping, forecasting, and productivity, setting the standard for modern enterprise selling.

• Build compelling executive business cases and ROI models based on customer-defined success metrics and transformation goals.

• Collaborate internally (Solution Consulting, Customer Success, Professional Services, BDR/SDR) and with Partner ecosystem to deliver an integrated, customer-centric sales motion.

• Maintain disciplined pipeline management and accurate forecasting, ensuring visibility across complex, long-cycle enterprise deals.

• Travel regularly to Norway to meet with customers and prospects in person; the ability and willingness to travel for onsite meetings and relationship-building is essential for success in this role.

What you bring to the role

• Multi years of enterprise SaaS sales experience, consistently meeting or exceeding quota in new logo acquisition and large account expansion.

• Proven experience driving multi-stakeholder, high-value, long-cycle enterprise sales processes, including closing complex deals and navigating buying committees.

• Fluency in Norwegian and English, with the executive presence and communication skills to engage boardroom- and C-level decision makers.

• Strong understanding of AI and automation strategy for large enterprises, with the ability to credibly translate technology into measurable business impact.

• Hands-on experience using AI-powered sales tools and CRM (Salesforce preferred) to improve forecasting, execution, and sales productivity.

• Demonstrated ability to build, present, and defend executive-level business cases and ROI models.

• Track record of collaborating cross-functionally and influencing outcomes in matrixed and partner-led enterprise sales environments.

• Self-driven, empathetic, strategically curious, and results-obsessed—comfortable thriving in complex, fast-changing environments.

• Willingness and ability to travel throughout Norway for direct customer engagement and relationship-building.

• Experience selling CX, CRM, CCaaS, or AI-powered platforms to enterprise customers.

This role can be based remotely or hybrid within Denmark, but successful candidates are expected to travel regularly for face-to-face customer and prospect engagement. You will join a collaborative, inclusive sales team committed to customer impact, innovation, and long-term growth.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.