Workplace Experience Manager

Title: Workplace Experience Manager Location: New York City, NY

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — independent retailers around the globe are doing more revenue than Walmart and Amazon combined, but individually, they are small compared to these massive entities. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this Role:

The Workplace Manager is the single-threaded owner of the New York City office experience. This role ensures the workplace is high-performing, operationally sound, and community-driven — enabling teams to do their best work.

You will lead day-to-day operations, manage vendors and budget, oversee an on-site Workplace Concierge, serve as the on-site IT contact for the NYC office (with remote support from IT team), and design meaningful moments that reinforce Faire’s culture and business priorities. This role blends hospitality with operational discipline and requires both hands-on execution and systems thinking.

What You’ll Do:

Workplace Operations & Facilities

• Own daily operations of the NYC office, ensuring the space is safe, clean, organized, and fully functional.
• Serve as the primary liaison to building management for facilities and maintenance.
• Manage and direct the on-site Workplace Concierge, setting clear priorities and service standards.
• Maintain office documentation and operational playbooks aligned with global standards.
• Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.

Vendor Management & Budget Accountability

• Manage all workplace vendors (janitorial, porter, catering, snacks, plant services, etc.), holding partners accountable to defined quality and service expectations.
• Own the NYC workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.
• Make thoughtful trade-offs to remain within budget while maintaining experience standards.
• Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.

IT & Technical Support (On-Site)

In partnership with IT:

• Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).
• Support companywide meetings and high-visibility events from a technical standpoint.
• Triage and respond to Jira tickets, escalating when necessary.
• Ensure conference rooms and shared technology are reliable and meeting-ready.

Community & Signature Events

• Plan and execute quarterly signature events and customer visits in NYC.
• Lead the planning & execution of the annual end-of-year celebration.
• Create inclusive, well-executed experiences that strengthen connection and reinforce culture.

What Success Looks Like:

• The NYC office runs smoothly and predictably.
• Vendors perform consistently at high standards.
• The workplace budget is managed responsibly and transparently.
• Technical issues are resolved quickly and calmly.
• Employees experience the office as productive, welcoming, and community-oriented.
• Events are well-executed and aligned with business priorities.

Qualifications:

• 3–6 years of experience in Workplace, Facilities, Office Operations, or Hospitality, ideally in a fast-paced environment.
• Demonstrated experience managing vendors and owning a budget.
• Comfortable providing basic IT troubleshooting and supporting AV systems.
• Strong project management skills, including event execution.
• Experience managing on-site staff or contractors preferred.
• Highly organized, detail-oriented, and able to operate independently.
• Clear communicator who works effectively across teams and with external partners.
• Proficiency with Google Workspace, Slack, Jira, and related tools.

As the champion for workplace operations, this role requires office attendance 5 days per week.

**Salary Range:

**New York: the pay range for this role is $95,000 - $131,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid Faire employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting. 

Why you’ll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

Faire is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.  To request reasonable accommodation, please fill out our Accommodation Request Form (https://bit.ly/faire-form))

Privacy

For information about the type of personal data Faire collects from applicants, as well as your choices regarding the data collected about you, please visit Faire’s Privacy Notice (https://www.faire.com/privacy)