SupportYourAppTechnical Support Consultant
Who are we?
SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What You Will Do:
- Triage & prioritize critical infrastructure issues versus non-critical requests;
- Extract technical data: error codes, version numbers, and hardware IDs;
- Document incidents in a clear, structured way, including steps to reproduce;
- Use logical deduction to isolate faults and troubleshoot effectively;
- Guide users remotely on physical checks: cabling, power, and LED status;
- Handle sensitive customer data with care and security;
- Maintain deep understanding of client solutions and meet KPI;
- Communicate escalation paths and expected response timelines clearly to stakeholders.
What you need to succeed in this role:
- Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level;
- Experience in technical support for at least 6 months;
- Hands-on experience with networking, firewalls, and cabling;
- Knowledge of backup systems, endpoint protection, and monitoring tools;
- Experience supporting Microsoft 365 and Windows environments;
- Basic SQL knowledge;
- Strong hardware troubleshooting skills;
- Good communication skills and ability to handle urgent technical issues;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
- Previous experience in IT support or systems administration.
Benefits and Perks:
- Fixed schedule: Monday–Friday, 9am–5pm CET;
- Opportunity to cooperate fully remotely;
- Inclusive international environment;
- Compensation in USD;
- Rewards for referring friends;
- Balance between project workload and personal time, but also – internal health policy;
- Responsive leadership interested in your development and long-lasting cooperation;
- Greenhouse conditions for self-development;
- A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.
So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.
Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.