Principle Genesys Cloud CX Developer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

TTEC Digital is seeking an experienced and enthusiastic Senior Developer specializing in Genesys Cloud CX (formerly PureCloud) and related Contact Center solutions.

In this role, you will function as a core member of the Development team across all phases of the project lifecycle including Design, Build, Deploy, and Support. You will develop web and Windows services, APIs, and applications integrating with CRM systems, databases, and third-party platforms.

Key Accountabilities

• Translate business and technical requirements into scalable application solutions

• Collaborate with Project Managers and clients to define and refine application requirements

• Design and develop integrations between Genesys Cloud and backend CRM/database systems

• Develop and maintain core PureCloud handlers and integrations

• Conduct unit, functional, and integration testing for stability and reliability

• Deploy and implement applications in client environments

• Maintain and support existing applications, troubleshoot issues, and implement enhancements

• Monitor system errors and participate in on-call rotations

• Handle TAC/Engineering escalations as required

• Update customer environments based on configuration changes

• Ensure project delivery within scope, budget, and timelines

• Provide technical mentoring to CCaaS developers and QA analysts

• Participate in technical interviews and hiring recommendations

• Accurately forecast utilization and consulting revenue

• Lead ongoing technical training and skill development initiatives

• Demonstrate professionalism while representing the organization to clients and vendors

Technical Expertise

• Deep expertise in Genesys Cloud CX (PureCloud) development

• Experience with Genesys Engage / Cloud / Multi-Cloud platforms

• Strong understanding of Contact Center domain and CCaaS architectures

• Application architecture and system integration expertise

• Strong troubleshooting and escalation handling skills

• Experience integrating CRM systems, databases, and third-party APIs

• Knowledge of system hardware/software troubleshooting

Competency

Personal

• Strong interpersonal and communication skills

• High energy, integrity, and ownership mindset

• Strong problem-solving and prioritization ability

• Self-motivated and results-driven

Leadership

• Ability to lead and mentor a team of developers and QA engineers

• Gain credibility with customers and stakeholders

• Provide guidance on complex and sensitive assignments

• Lead by example

Operations

• Ability to manage multiple projects simultaneously

• Deliver high-quality output within timelines and budgets

• Strong customer-focused mindset

• Ability to forecast and manage utilization effectively

Technical Communication

• Ability to clearly communicate complex technical concepts

• Proficient with Microsoft Visio and Office tools

Technology Stack

Genesys Engage / Genesys Cloud / Multi-Cloud platforms – Primary

XML, SOAP, REST, JavaScript, JSON, HTML – Primary

Contact Center Domain Knowledge – Primary

Microsoft Development Platform – Desired

.NET Framework 4.5 & Above – Desired

SQL Database Management – Desired

Education, Experience and Certification

• Bachelor’s degree in Computer Science, Business, or related field

• 3+ years of relevant experience as a software developer (5+ preferred for Senior level positioning)

• Strong experience with .NET Framework

• Professional experience with integration services (XML, SOAP, REST, TCP/IP, JavaScript, JSON, HTML)

• Deep understanding of application architecture and data modeling

• Proven hands-on experience with Genesys Cloud (PureCloud) development platform

• Optimistic, energetic, and self-driven work approach

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.