Physical Security Manager

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

About the team and role:

As a part of the Global Protection Services (GPS) team, reporting to the Chief Legal Officer and Global Protection Officer, the Physical Security Manager supports the business by minimizing risk and creating a safe work environment. Its dual purpose is personnel safety (access control, emergency planning, training) and operational risk minimization (protecting infrastructure/assets). GPS coordinates crisis response to mitigate liabilities, ensuring secure operations.

The Boston-based Physical Security Manager safeguards physical assets, personnel, and infrastructure, utilizing technical security expertise, risk assessment, and policy development. The role helps oversee Corporate Headquarters and supports Global Offices, ensuring adherence to security protocols, managing incidents, and adapting policies to local regulations. This involves coordinating with local security across Klaviyo Hubs and providing technical leadership and mentorship. 

How you'll make a difference:

• Integrations: Knowledge of security technologies like CCTV cameras, access control systems, alarm systems, and intrusion detection devices.
• Maintenance: Regularly inspecting and servicing these systems to guarantee optimal functionality and reliability.
• Monitoring: In coordination with our Global Security Operations Center (GSOC), continuously watching surveillance feeds and system alerts, responding to alarms, and ensuring system health.
• Surveys: Conducting comprehensive physical security surveys of facilities and properties to identify potential vulnerabilities.
• Threat Assessments: Evaluating potential threats and hazards, including unauthorized access, theft, vandalism, and violence, and developing mitigation strategies.
• Development: Creating detailed physical security policies, procedures, and standard operating procedures (SOPs).
• Implementation: Ensuring these policies and procedures are effectively communicated and enforced throughout the organization.
• Training: Providing security awareness training to staff members on procedures such as emergency response, access control, and incident reporting.
• Education: Keeping staff informed about potential security threats and best practices for maintaining a safe environment.
• Assistance: Participating in the response to security incidents, including investigating breaches, coordinating with law enforcement, and mitigating further risks.
• Response: emergency response to fire, medical, threats, suspicious activity, activated alarms and other building emergencies. 
• Resolution: Working to resolve security issues efficiently and effectively to minimize impact on operations.
• Record Keeping: Maintaining detailed records of security events, incidents, logs, and reports.
• Reporting: Generating reports for management on security performance, incident analysis, and system maintenance.
• Regulations: Ensuring that all security measures comply with relevant local, state, and federal regulations and standards.
• Audits: Participating in security audits to identify areas for improvement and maintain compliance.
• Event Security and Planning. 
• Performs other related duties as assigned.

Who you are:

• Minimum of 5+ years professional experience in corporate security
• Ability to communicate effectively with all levels of leadership, possess strong written and verbal communication skills, collaborative abilities, and attention to detail
• Must be able to work with highly confidential information
• Knowledge of industry standard physical security design and architecture 
• Working knowledge of physical security systems to include, but not limited to intrusion detection systems, access control systems, video management systems and other security related software/hardware
• Excellent interpersonal and customer service skills
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to function well in a high-paced and at times stressful environment requiring on-call availability, travelling offsite and pre and post normal business hours
• Proficient with Google-suite applications and software

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

**Massachusetts Applicants:**It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$100,000—$150,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice._

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice.  If you do not wish for Klaviyo to process your Personal Data, please do not submit an application.  You can find our Job Applicant Privacy Notice here and here (FR).