Digital Media Operator / Ingest Operator

• Position Digital Media Operator / Ingest Operator
• Responsible for Ingest and Adpro
• Department Operations
• Location Kuala Lumpur

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.

Your Responsibilities

Digital Media

• to ensure client’s orders and material are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
• ingesting material, to the highest quality, into the system ensuring high productivity at all times with a constant flow of ingestion.
• FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest; various post-production techniques
• to constructively and proactively liaise within the team to ensure material is ingested and work is completed within SLA
• to communicate any problems/issues effectively and in a timely manner
• Fixing and Creating broadcast compliant files for delivery using post production tools
• to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
• Maintain current clients & revenues by playing your part in ensuring the smooth running ingest, adpro and maintaining the high standards of Quality Control and Customer Service.
• To ensure client’s orders and material are processed ready for ingest

Operational Efficiency

• Ensure low error rate – Check material is available for ingestion within SLA
• Always work efficiently and effectively, using correct workflow and work procedures
• Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed escalation routes
• In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
• Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time.
• Ensure you have the information and materials to complete the task to a satisfactory quality within the given timeframe, if not then you must raise this with Traffic at the earliest opportunity.
• Use all the technical tools efficiently and consistently and maintain an organised, structured and repeatable workflow
• Follow Ingest Standard Operating Procedures
• Communicate promptly and courteously in a helpful and professional manner to Traffic or other stakeholders.
• Ensuring that you maintain a customer-focused orientation at all times.

Documentation

• Issue a QC report for each clock on each order.
• Assist in creating and maintaining checklists and SOP's
• File a fault report for any software or hardware deficiency
• Understand that the Ingest department is part of a bigger chain of activities and some flexibility may be needed to aid other departments in meeting their own targets, whilst not compromising the aboveBe a part of a scheduled shift rotation
• Assignments as required and relevant by Management Achieve the KPIs

Ideally you would currently be working in production, broadcast engineering, video editing or related industrries

• A minimum of 3 years experience in Ingest/ Post production services.
• A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage
• Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)
• Good knowledge of broadcast file formats; MXF, MOV etc.
• Good knowledge of Adobe Premiere
• Basic understanding of Adobe Audition and audio editing software
• Good knowledge of Transcoders and File creation techniques
• Good Understanding of Containers, codecs and encoding techniques Optional:
• Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

• Annual Leave: 15 days,
• Medical Leave: 14 days, and per government regulations
• Hospitalisation Insurance: Employee only, upon confirmation
• Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient)
• You will work on rotational shifts.