Engineering Manager, Intelligence Tooling and Enablement

About Outreach

Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team The Intelligence Tooling & Enablement is a new internal-facing platform team dedicated to introduce and enable various AI based solutions to the entire engineering organization. Team will be focusing to define a vision and modernize software development process by creating services, adjusting processes, documentation, or whatever else is helpful in order to transform Outreach Engineering into an AI native organization. This wide and intentionally vague charter encompasses a slew of evolving topics. We try to proactively get ahead and build the tooling, systems and training needed for all our engineering teams to adopt new to era of software development and set them for success by improving development workflow. Primary areas of coverage: Create a vision, strategy and a plan for modernizing software development experience Build and integrate AI services into existing engineering systems and developer workflows. Lead a team of engineers focusing on building internal AI based solutions Build internal AI based tooling platforms that improve developer productivity. Assessing external AI tooling vendors and deciding between build vs buy. Driving adoption of AI tooling across engineering teams. Introduce tooling and monitor performance, reliability, credit consumption, and ROI of AI-enabled tools. Defining and tracking operational excellence standards The charter is wide, the opportunities for organizational impact are boundless, and we have your back to try new things and see if they stick and do, in fact, make everyone more efficient. The Role In this pivotal role, you will not just be a builder of tools, but a technical leader who deeply understands the capabilities and trajectory of the application of AI across the developer experience You will have a real impact on the engineering platform, helping evolve our technology stack and build reusable components that help the other backend teams If you have experience leading efforts to build intelligent AI solutions in a distributed, web-based system, and are a paragon of promoting quality practices and engaging customer experiences, we’d love to talk to you about the opportunities we have!

Your Daily Adventures Will Include

• Help define and shape the vision, strategy and roadmap for the team
• Manage, coach, and mentor a team of highly skilled engineers into a high performing and self-organizing team
• Build a team culture of customer obsession, growth, trust and got-your-back spirit. Guide the team to use best quality practices while building amazing experiences, using your natural instinct to put the customer first
• Drive excellence by reviewing others’ work through code reviews and technical design reviews to provide meaningful feedback around code quality, performance, maintainability
• Engage with partner teams to help determine the priority of items on the team’s roadmap

Our Vision of You

• 3+ years of managing software engineering teams
• 10+ years of software development experience on backend, large scale distributed systems
• Hands-on experience with AI coding assistants, AI-based testing tools, and automation frameworks used in modern software engineering.
• Familiarity with modern AI technologies such as LLMs, prompt engineering, RAG architectures, model evaluation, and AI-assisted development tools.
• Strong knowledge of development workflows including planning, coding, testing, CI/CD, and deployment.
• Experience with modern cloud environments and AI infrastructure (AWS, Azure, or GCP).
• Understanding of how to connect AI systems with enterprise data sources (documentation systems, code repositories, ticketing systems).
• Ability to identify opportunities where AI can accelerate development processes.
• Knowledge of responsible AI usage, data privacy, and model governance in enterprise environments.
• Ability to lead cross-functional initiatives involving engineering, product, and operations teams.
• Defining and executing a roadmap for integrating AI across the development lifecycle.
• Translating complex AI capabilities into practical benefits for leadership and engineering teams.
• Strong problem solving, design, coding and debugging skills
• Experience as a manager or Lead Engineer/ Technical Lead on a team that delivers automation frameworks
• Demonstrated success owning and delivering on ambiguous problem statements from start to finish
• Strong growth mindset and earned trust with team and cross functional partners
• You understand which details are important and have the ability to prioritize incremental delivery USD 185,000 - 240,000 a year

#LI-JM1

Why You’ll Love It Here

• Flexible time off • 401k to help you save for the future • Generous medical, dental, and vision coverage for full-time employees and their dependents • A parental leave program that includes options for a paid night nurse, and a gradual return to work • Infertility/ assisted reproductive services benefit • Employee referral bonuses to encourage the addition of great new people to the team • Snacks and beverages in the Office, along with fun events to celebrate • Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military

Outreach is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.