Talent Acquisition Partner

Job Description

Zendesk is looking for a dynamic individual to join our outstanding recruitment team! You will specifically partner with our Go To Market (GTM)- Professional Services customer teams in our AMER locations. The position will be a 360, end-to-end role - sourcing, screening, and business partnering with the Zendesk leaders for the respective areas.You will develop and drive the activity from attraction to close. We want someone who brings new insights to the table and re-invents the wheel where vital. Ownership, trust, and support will be afforded to you in a setup that will allow you to be yourself and add value.We need someone who can think one step (or five) ahead, is strategic, yet can personally deliver on hiring requirements in a hands-on role. We have an incredible product and outstanding employees; you will be a key player in continuing our pattern of success by finding and hiring the best talent.

What you’ll do:

• Plan for and execute recruiting and pipelining goals - short, medium, and long term

• Be passionate about attracting diverse talent

• Maintain a high level of recruiting details

• Partner closely with our Hiring Manager community - always keeping one step ahead

• Work closely with Managers to understand their needs to identify the right talent

• Prioritize multiple job requisitions simultaneously - you will never be bored! (trust me)

• Partner closely with the rest of the Recruiting team, fine-tuning our pitch and approach. We work as a cohesive team and want to make each other better together!

• Conduct independent sourcing via social recruiting, networking, job postings, and career events

• Develop a pipeline of candidates in niche areas as determined by market needs and business strategies

What you have:

• 5+ years of full-cycle recruiting in an In-house environment

• Successful track record of direct sourcing candidates (this is a full-cycle role)

• Outstanding networking and communication skills

• The ability to independently manage multiple competing priorities and to constantly prioritize - you will be in high demand!

• A confident, comfortable presenter - proficient in challenging those around them (in a constructive way)

• A high sense of urgency and ability to work in a fast-paced, ever-changing environment

• Sales market research expertise

• Portuguese is a plus

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.