SR. MANAGER, CUSTOMER SUCCESS (STARLINK)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. MANAGER, CUSTOMER SUCCESS (STARLINK)

As a Customer Experience Senior Manager, you will be responsible for the post-purchase experience of Starlink customers. You will lead a team of highly skilled process engineers aligned to key vectors of the customer journey including billing and invoicing, shipping, account management, troubleshooting, and returns. This ensures the team’s North Star goal of reducing defects in the customer experience. To this end, you will be responsible for optimizing operations, conducting strategic planning, aligning resources to priorities, and advocating for the customer experience across the company. The ideal candidate is technically inclined, has a strong mind for process engineering, thrives at creating order out of chaos, and can manage a diverse set of stakeholders.