Senior Manager, Corporate Security Technology

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Physical Security Technology.

About the job

Join the team as Twilio’s next Senior Manager, Physical Security Technology responsible for evolving and maturing Twilio’s Physical Security infrastructure to strengthen the foundation of our overall security posture and enable the safety and security of our people and assets worldwide. This team is evolving to meet the needs of an open work environment which creates unique challenges. This position is needed to optimize our existing technology and develop strategies to strengthen our existing foundation to support the needs of a multinational business. This means bringing in strong leadership experience and broad knowledge of physical security systems, solutions, and integrated applications to secure people and facilities in compliance with physical security design standards, and quickly embed, and collaborate effectively across multiple stakeholders. This role will report directly to the Senior Director of Corporate Safety & Security.

Responsibilities

In this role, you’ll:

• Lead and develop a high-performing team of specialists, contract vendors, and integrators responsible for physical security technology design, implementation, upgrades, and assessments
• Maintain team proficiency and certifications in best-in-class physical security systems and technology
• Provide leadership and guidance to internal stakeholders responsible for functions related to security technology project management, service administration, delivery, and maintenance
• Continually develop, assess and define physical security design, engineering, and security systems standards, and audit compliance with expected physical and environmental protection standards
• Conduct risk/threat vulnerability assessments to determine gaps and design, plan, and budget for mitigations to provide the appropriate level of protection
• Maintain personal effectiveness by keeping up with the trends and technology in the industry and by personal development activities
• Identify potential risks through engagement with internal and external partners
• Manage and evaluate vendor performance and services and assist in sourcing in the development of Master Service Agreements when required

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ years of experience in the physical security engineering discipline
• 8+ years experience in developing professionals within the physical security engineering expertise and implementing, and improving global physical security infrastructure, standards, and regulations
• Specialized technical certifications in current physical security technology and systems (access control and video management technology)
• Significant experience as a government or corporate technical security officer or technician overseeing facility security design implementation, installation, and maintenance of physical security systems, technology and threat mitigation solutions in a global critical infrastructure environment
• Experience with architectural design drawings and construction processes to include cabling, electrical circuits and low voltage applications, and ADA
• Experience configuring and administering 3rd-party physical security software solutions
• High ethical standards with proven ability to handle highly confidential and sensitive information; excellent judgment, discretion, and diplomacy
• Experience interfacing and collaborating with executives, peers, regulatory agencies, and external clients to develop solutions and gain consensus
• Experience conceptualizing and executing on numerous initiatives and balancing competing priorities
• Experience in recruiting, hiring, and leading high-performing team members
• Experience in building relationships and partnering broadly
• Excellent interpersonal, communication, and presentation skills

Desired:

• Broad understanding of Cybersecurity Framework (NIST CSF), ISO27001, and critical infrastructure protection requirements, physical security technology controls, innovative mitigation tactics, and applicable regulatory requirements
• Experience and in-depth understanding of sourcing and procurement models, tools, processes, and policies in a program/project/contract manager role
• Fluency with data optimization, aggregation, anomaly detection, geolocation tools
• Fluency in Google Suite, Confluence, Tableau, Splunk, ServiceNow
• Understanding of VLANs, DHCP, and network scanning and mapping, and special applications in a corporate environment
• Favorable Certifications
  • Genetec STC and ETC Certification
  • Splunk Core Certified User Path
  • Avigilon Access and Video
  • Cloud Security Essentials
  • ExacqVision Video Software Certification
  • Software House Installer / Maintainer Certified
  • EverRun Technical Training Certification,
  • Lenel Certified Professional Certification,
  • S2 Security Technical Certification

Location

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $152,000 - $190,000
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $161,000 - $201,000
• Based in the San Francisco Bay area, California: $179,000 - $224,000
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 05/05/25, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com.