ScaleSourceCustomer Success Coordinator - (Remote | LATAM)
Quick Overview
Location: Remote - InternationalSchedule: Monday–Friday, U.S. Business Hours (EST/CST/PST)Salary: $1,250/month → $1,500 after 90 daysEmployment Type: Full-Time, Long-Term
Who We Are
At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies.
Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support.
We look for people who want stability, growth, and a place where their work actually matters.
What We Are Actually Looking For
Here is what the best candidates for this role have in common: they describe customers as people they are responsible for, not tickets they process. They track their own follow-ups without being told to. They have de-escalated a difficult call without needing a manager. And when asked how many outbound contacts they made per day, they give a real number.
This Is Not the Right Role If…
This is not for you if you have only handled inbound calls reactively. It is not for you if your definition of follow-up is sending one email and waiting. And it is not for you if you need daily instructions to know what to work on.
What You Need to Have Done — Not Just Know
- 3+ years in a U.S.-facing, outbound-capable customer service role — not internal support
- CRM fluency: HubSpot, Zoho, ServiceTitan, Jobber, or equivalent — daily active use for follow-up management
- VoIP experience — RingCentral, Aircall, Dialpad, or equivalent
- Proven ability to manage 40+ daily customer touchpoints without task management reminders
- Strong spoken English — warm, clear, and professional enough for live U.S. client calls
- Demonstrated complaint handling and de-escalation — you have done it, not just described how you would
What Makes You Stand Out From Every Other Applicant
- You can quote a real metric — contacts per day, follow-up completion rate, review request conversion — from your last role
- You have been told by a customer that you were the reason they stayed with a company
- You have worked for a U.S. franchise, home services, or service-based business specifically
- You have built or improved a follow-up process that other people then used
Work Setup Requirements
- Personal computer and reliable internet connection
- Ability to handle calls during your shift
- All tools (email, CRM, internal platforms) are provided by the company
A Quick Note on Schedule
This role follows standard U.S. business hours. Some teams may occasionally require flexibility depending on time zones or business needs. This is not frequent, but being open to occasional adjustments can be helpful.
Application Process
- Complete application + screening questions
- Assessment + intro video
- Live interview with our team
- Placement & client onboarding