Customer Success Training Coordinator

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem is a leading global water technology company committed to solving the world’s most challenging water issues. We are dedicated to creating innovative and sustainable solutions that make water more accessible, affordable, and resilient. Our employees are passionate about making a difference and delivering exceptional service to our customers.

The Role

The Training Coordinator is responsible for building, organizing, and coordinating a structured training program that supports employee development and operational excellence. This role will partner closely with subject matter experts (SMEs) to translate technical and functional expertise into practical, engaging, and easy-to-use learning materials.

The ideal candidate has experience developing training programs from the ground up, coordinating training delivery, and creating high-quality learning content that enhances employee capability and performance.

Essential Duties / Principal Responsibilities

Training Program Development

· Design and implement a structured training framework aligned with business objectives.

· Assess training needs and prioritize program development initiatives.

· Establish clear learning paths for onboarding and ongoing employee development.

· Organize and maintain centralized training materials to ensure accessibility and consistency.

Content Development

· Partner with SMEs to gather and structure technical and operational knowledge.

· Develop training materials including presentations, job aids, process documentation, guides, and digital learning content.

· Translate complex information into clear, consumable, and user-friendly materials.

· Continuously review and update content to reflect process improvements and feedback.

Training Coordination & Delivery

· Coordinate and schedule training sessions, workshops, and onboarding programs.

· Manage logistics including calendars, materials preparation, attendance tracking, and communications.

· Facilitate selected training sessions, supported by SMEs as needed.

· Track training completion and maintain accurate training records.

Continuous Improvement

· Collect participant feedback and evaluate training effectiveness.

· Identify opportunities to enhance engagement, retention, and knowledge transfer.

· Support the development of scalable and sustainable training processes.

Minimum Qualifications

· Bachelor’s degree in Business, Education, Human Resources, or related field, or equivalent experience.

· 3+ years of experience in training coordination, instructional design, learning & development, or a related role.

· Experience building or significantly enhancing a training program.

· Strong content development skills (presentations, documentation, job aids, digital materials).

· Excellent organizational and project management skills.

· Strong written and verbal communication skills.

· Proficiency in Microsoft Office Suite.

Preferred Qualifications

· Experience working in a customer service, operations, or technical environment.

· Familiarity with Learning Management Systems (LMS) or digital learning tools.

· Experience facilitating instructor-led training sessions.

Key Competencies

· Ability to simplify and structure complex information

· Strong collaboration and stakeholder engagement skills

· Detail-oriented with strong organizational discipline

· Self-motivated with a proactive mindset

· Continuous improvement orientation

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation