Area Manager Food

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

Summary

Direct the operation of 8-12 quick service branded restaurants with sales volume ranging from 20M-30M per year. Responsible for implementation of strategic planning to optimize restaurant profits while adhering to quality, cleanliness and guest service standards. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.     

Essential Functions

• Fluent understanding of restaurant & food service P&L’s (labor & food & beverage costs), financial metrics & venue budgets.
• Understand the role that the Area Manager plays in supporting all internal customers (staff) so that they are able to provide excellent products and services to our paying guests. 
• Accountable for creating and implementing GSAT (Guest Satisfaction) & TSAT (Team Satisfaction) action plans at the venue level to drive guest service & employee satisfaction. 
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.  Follow up on Environmental health related cases & training to promote and continuously improve departmental safety. 
• Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.
• Partner with Shared Services’, training department & culinary Training positions to ensure proper new venue planning and new product roll-outs. 
• Partner with Quality Assurance department to ensure that the highest levels of safe food handling practices are being met.  Train& develop teams to have strong understanding of the importance of food safety. 
• Responsible for performance evaluations, disciplinary recommendations and succession planning and management development to ensure needs are met.
• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.
• Maintain safety, guest service, cleanliness and food quality standards.
• Responsible for monitoring daily business performance and making recommendations to maximize current trends.
• Communicate with Managers departmental and corporate objectives.
• Discuss restaurant challenges to Senior Management with recommendations for improvement.
• Review and analyze restaurant performance results daily while identifying and resolving opportunities with Managers with a goal of exceeding annual cash flow targets.
• Review weekly schedules and staffing levels maintaining competent, motivated, guest service oriented employees.
• Work with counterparts in food to maintain a Person in Charge for all areas at all times of park operation.
• Performs other duties as assigned

Qualifications

• High School diploma or GED required / Undergraduate Degree in Hospitality or Business Field Preferred
• Minimum 5-7 years management & food industry experience with multiple large high volume food service operations exceeding over $15M in revenue/sales.
• Must be available to work on weekends, holidays and nights
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $110,000 (SIC eligible)

Desired Characteristics

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.
• Must be able to express ideas clearly and logically
• Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind
• Must have proven track record in leading & developing large teams through coaching, mentoring & training.
• Strong customer service skills and the ability to identify key elements of guest concerns when replying to guests
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)
• Ability to develop organic growth and revenue plans (operations and menu engineering, development and implementation of suggestive selling programs, etc.) with proven track record.Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers
• Strong customer service, interpersonal and organizational skills
• Able to provide creative solutions to guest situations
• Ability to work in a high paced, repetitive team work environment
• Theme park experience preferred
• Experience managing in a union environment
• Strong interpersonal and analytical skills
• Quick thinker with the ability to make sound decisions

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.