Vendor Operations Lead

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Vendor Operations Lead is a pivotal partner to the Global Sales/Global Sales Vendor team, focused on enhancing the effectiveness of strategic initiatives and ensuring robust business operations. This role is responsible for leading and managing the internal business rhythms (e.g., Weekly Business Reviews), compiling and analyzing essential sales performance reports, developing Vendor Go-to-Market standard operating procedures and providing high-impact strategic leverage to the leadership team. The Vendor Operations Lead ensures the organization possesses reliable data and standardized processes to make informed decisions about growth and sales execution.

What you’ll do

Responsibilities

• Business Review Management: Lead the preparation, data compilation and final packaging of materials for key leadership forums, including Weekly Business Reviews (WBRs) and Quarterly Planning sessions, ensuring high-quality presentations.
• Sales Reporting and Analysis: Oversee the compilation, analysis and distribution of regular and ad-hoc sales performance reports, growth metrics and progress updates against sales targets for the Global Sales Vendor leadership team, providing actionable insights.
• GTM Documentation and Optimization: Direct the development, documentation, and maintenance of Standard Operating Procedures (SOPs) and process playbooks that ensure Go-to-Market (GTM) alignment and drive optimal operational execution to successfully achieve targets.
• Strategic Business Operations: Provide proactive, high-leverage organizational and business operations support to Global Sales Vendor leadership teams for critical initiatives, off-sites and planning cycles, enhancing strategic outcomes.
• Automation Initiatives: Identify, propose and implement opportunities to automate reporting and repetitive tasks, driving increased business productivity and focus across the GSV team.
• AI Enhancement of Business Operations: Explore and implement AI-driven solutions to enhance business operations, improve data accuracy, streamline processes and facilitate more effective decision-making across the organization.
• Internal Communication Management: Manage and coordinate communication flows regarding strategy shifts, reporting changes and process updates across global sales teams, ensuring clarity and alignment.
• Root Cause Analysis (RCA): Conduct thorough Root Cause Analysis on reporting discrepancies and vendor process deviations, ensuring data integrity and process compliance to achieve strategic goals.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in a role focused on Sales Operations, Business Operations or Sales Enablement Support with a proven track record of leadership and strategic impact.
• Demonstrated proficiency in creating business reports and preparing executive-level presentation materials (e.g., WBRs, QBRs).
• Expertise with CRM platforms (e.g., Salesforce) and experience in extracting and analyzing data for reporting purposes.
• Strong documentation skills with experience in developing clear, concise Standard Operating Procedures (SOPs) for sales and operational teams.
• Advanced analytical skills, with the capability to interpret sales performance data and identify actionable trends.

Preferred qualifications

• Experience operating with a high degree of autonomy in a geographically distributed team environment spanning global time zones.
• Background in managing complex project timelines and providing strategic administrative support in a fast-paced environment.
• Certification in project management or business analysis methodologies.
• Proficiency with BI/Data visualization tools (e.g., Tableau, Looker) or advanced skills in spreadsheet software for sophisticated sales reporting.

Competencies

• Exceptional organizational and time management skills required for coordinating business rhythms and executive-level initiatives.
• Excellent written and verbal communication abilities, particularly in distilling complex data into clear and compelling takeaways for diverse audiences.
• Proactive problem-solving mindset with a strong bias for action and meticulous attention to detail.
• Ability to work independently, navigate ambiguity, and effectively strategically align across multiple leadership stakeholders and their initiatives.