Manager, Technical Support

As our EMEA Technical Support Manager, you’ll lead with empathy, develop great people, and help scale an inclusive, world-class support organization. You’ll report to the Head of Support and manage a team of EMEA-based Technical Support Engineers (TSEs) solving diverse customer challenges in a fast-moving SaaS environment.

You value people as much as process. You bring clarity, remove obstacles, and create space for others to thrive. You recognize that technical excellence and belonging go hand in hand, and you're excited to grow a team where everyone has the opportunity to succeed, learn, and contribute.

In this role, you will also own regional outcomes. You’ll translate global support goals into execution across EMEA, guide operational improvements, and ensure our support experience aligns with customer needs and company priorities. You are comfortable balancing coaching and culture with performance, accountability, and scale.

LaunchDarkly is a growing software company with a bold mission, carried out by a diverse team of employees. We offer a strong compensation package including equity, comprehensive benefits, flexible remote work, and a culture grounded in inclusion and continuous learning.

Please note in order to be hired you must be permanently located within the UK or Ireland