Supertech Innovation LabsQA Developer Manager
Do you want to love what you do at work? Do you want to make a difference, an impact, transform people’s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you’re looking for. UXBERT Labs is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi’s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.
Key Responsibilities:
Manage, mentor, and grow a team of QA engineers (manual + automation).
Allocate QA resources across multiple active projects.
Maintain remote team discipline, clear communication, and daily visibility on progress.
Align QA work with KSA client expectations and regulatory requirements.
Build and maintain automation frameworks (e.g., Cypress, Playwright, Appium, Detox, Postman/Newman).
Create and maintain test suites for functional, regression, smoke, performance, and security testing.
Drive automation coverage for web, mobile, and API layers.
Establish QA best practices, including shift-left testing and continuous integration testing.
Implement ITIL-aligned incident and problem management processes.
Own the defect triage process and facilitate daily bug prioritisation with PMs and devs.
Ensure test environments, staging builds, and release candidates are stable before go-live.
Lead RCA for high-severity bugs and production issues.
Identify gaps in requirements, process, or tooling - and implement solutions to prevent recurrence.
Maintain QA dashboards and quality metrics.
Work with product owners, developers, and designers to clarify requirements.
Participate in sprint planning, stand-ups, and retrospectives.
Ensure cross-functional teams understand the definition of “done” and quality gates.
7+ years in QA, with at least 3+ years in a QA Lead/Manager role.
Proven experience managing remote teams and multi-project delivery.
Strong automation skills with frameworks like Cypress, Playwright, Appium, Detox, Selenium, or similar.
Hands-on experience with API testing (Postman, REST, GraphQL).
Experience with mobile app testing (iOS/Android), including device farms.
Familiarity with CI/CD pipelines (GitHub Actions, Bitbucket Pipelines, Jenkins, Fastlane).
Experience with ITIL processes for change, incident, and problem management.
Strong understanding of digital and mobile product lifecycles.
Excellent analytical and problem-solving skills - proven track record in RCA.
Strong stakeholder management skills in Saudi/GCC client environments.
Excellent communication skills in English (Arabic is mandatory).