Role Details

Location: Remote in the United States. This role is eligible for remote work.

Compensation: The OTE annual salary range for this role is $110,000 - $152,000 in addition to equity & benefits.

The range displayed on this job posting reflects the minimum and maximum compensation. Factors including location, level, job-related knowledge, skills, and experience will determine compensation.

About Gem

Gem helps talent acquisition teams hire with remarkable speed and efficiency through strategic, data-driven recruiting.

With Gem, teams can automate and personalize candidate communication, unify all recruiting touch points into a single system, and get usable data across the entire hiring process. Gem gives every part of the organization the tools to drive results and showcase their impact. It's why users recognize Gem as one of the highest-satisfaction products on G2 with a 4.8/5.0 rating.

Over 1200 industry leaders including Reddit, Figma, CarMax, Robinhood, and UnitedHealth Group trust Gem to fuel their growth. The company has raised $148M from renown investors including Accel, Greylock, ICONIQ, Sapphire, and Meritech. And just as we strive to help our customers find great talent, we also invest in our own people and culture. We are proud of the culture we’ve built and have recently been recognized as:

Forbes America's Best Startup Employers 2024
Great Place to Work Certified, 2024 - And we landed at number #13!
Fortune Best Workplaces for Millennials, 2023

The company has raised $148M in funding from Accel, Greylock, ICONIQ, and more.

The Team & Role

Gem believes in putting the customer at the center of everything we do, and our Customer Success team is committed to making that a reality. The Customer Success team at Gem empowers our customers to build exceptional teams that fuel their company's mission. We do this by deeply understanding our customers’ business challenges, serving as their trusted partners and advocates, aligning our all-in-one product with their objectives, and consulting on best practices.

As the first Implementation Manager for our Commercial segment (startup, SMB, and MM companies with <2500 employees), you'll own the end-to-end implementation process for new Gem products, with a focus on Gem ATS and Gem Scheduling products. You will be the primary point of contact during customer onboarding, developing streamlined processes that ensure fast time-to-value and an exceptional customer experience. You will build, design, and execute the implementation and onboarding lifecycle for our startup, SMB, and mid-market companies. You'll play a critical role in delivering Gem's newest products, including Gem ATS and Gem Scheduling, to these high-growth customers.

This is an opportunity to drive significant impact at the company-level, as the success of your work ties directly to Gem’s company strategy.

What You’ll Do Day-to-Day

Own Implementation and Onboarding: Plan and own the onboarding lifecycle (including migrations, integrations, training, and enablement) for startup, SMB, and MM companies who have purchased Gem ATS and Gem Scheduling
Deliver fast time-to-value: Drive implementation and onboarding projects with urgency
Drive Product Adoption: Develop deep product expertise to serve as a trusted resource for customers
Solve Challenges: Identify and tackle any hurdles that come up during the implementation process, ensuring a flawless experience
Build Relationships: Build strong relationships and influence various customer stakeholders, including Talent Leaders, Recruiting Operations, and Hiring Managers to successfully launch Gem's all-in-one platform
Scale Training Programs: Create and run 1:few and 1:many sessions to drive product adoption
Build Processes: Proactively create, experiment, and optimize processes, programs, and assets to enable the team to scale
Partner Cross-functionally: Work with cross-functional partners including Customer Success, Product, Engineering, Solutions Consulting, and Sales to drive improvements

About You

3+ years of experience implementing SaaS platforms, with demonstrated success working with startup and SMB companies
Track record successfully leading implementations for ATS’s (Greenhouse, Lever, Workday, etc.) or similar talent acquisition technologies
Strong detail-oriented approach and organizational skills to manage a high volume of concurrent implementations simultaneously
Thrive in ambiguous environments, excel at tackling complex challenges, and enjoy rolling up your sleeves to build scalable processes from scratch
Strong sense of initiative and ownership: Self-motivated with a bias for action, work autonomously, and can find solutions to challenges
Technical aptitude with experience in data migrations and integrations management
Excellent communication, presentation, and interpersonal skills

The ideal candidate brings specialized experience in:

Leading implementations specifically tailored for startup and SMB companies, understanding their unique constraints and rapid growth needs
Deep knowledge of ATS implementation best practices and talent acquisition workflows
Understanding of the broader recruiting technology ecosystem and how Gem's solutions complement existing tools
Experience partnering with Talent/Recruiting Operations teams to optimize their processes

Benefits:

Highly competitive salary & equity
10-year window to exercise your stock options
Supportive Flexible Time Off program
16 paid holidays, including regular company-wide wellness days
Best-in-class medical, dental & vision insurance
$1,200 annual stipend for learning and development opportunities
16 weeks of Paid Parental Leave for birthing and non-birthing parents
New Parent Perks totaling $1,500 and flexibility upon return to work

Gem is an equal opportunity employer. We celebrate our inclusive work environment and encourage folks of all backgrounds and perspectives to apply. At Gem, we’re committed to having an inclusive and transparent environment where every voice is heard and acknowledged. We embrace our differences, and know that our diverse team is a strength that drives our success.

Gem is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation, please email us at accommodations@gem.com we’ll work with you to meet your accessibility needs.

Gem’s Candidate Privacy Notice

By clicking “Submit Application”, you acknowledge and agree that you have read and understand Gem’s Candidate Privacy Statement, including the information provided on how Gem processes your personal data and your related rights as set forth therein.