Sr. Director, Quality, MCS

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role:

We are seeking a Senior Director of Quality to lead the MCS segment’s quality strategy and ensure that our products, services, and operations meet or exceed industry standards, regulatory requirements, and customer expectations. This is a high-impact, cross-functional leadership role for an experienced quality executive who thrives in complex, fast-paced environments.

What You’ll Do:

Quality Strategy & Governance

• Develop, implement, and maintain the MCS Quality Management System (QMS) aligned with enterprise and industry best practices.
• Lead Advanced Product Quality Planning (APQP) for new product development to ensure best-in-class product quality.
• Own segment-wide quality governance, risk management, and reporting to executive leadership.
• Ensure compliance with ISO 9001 and other applicable regulatory standards.
• Lead internal and external audits and drive timely resolution of non-conformances.

Leadership & Collaboration

• Lead, mentor, and develop Quality, QA/QC, and Compliance teams across the segment.
• Partner with Operations, Engineering, Product Management, Service, Customer Success, and Supply Chain to embed quality into daily operations and long-term strategy.
• Foster a culture of operational excellence, accountability, and customer-centric quality.

Operational Excellence & Continuous Improvement

• Champion Lean, Six Sigma, Kaizen, and Root Cause Analysis (RCA) initiatives.
• Drive improvements in process capability, product reliability, and field performance.
• Reduce Cost of Poor Quality (COPQ) and enhance customer satisfaction.

Supplier & Customer Quality

• Lead supplier quality programs, including audits, scorecards, and corrective action plans.
• Partner with procurement and operations to strengthen supplier capability and mitigate risk.
• Oversee customer quality initiatives, complaint resolution, and warranty performance improvements.

Metrics & Reporting

• Define and monitor KPIs such as defect rates, first-pass yield, customer complaints, on-time delivery, and audit results.
• Analyze data and provide actionable insights to executive leadership.

What You’ll Bring:

• Bachelor’s in Engineering, Quality, Operations, or related field (Master’s preferred)
• 10+ years of progressive quality management experience, including 5+ years in senior leadership
• Deep expertise in Quality Management Systems, regulatory compliance, and cross-functional leadership
• Proven experience driving enterprise-level quality improvement initiatives
• Experience in multi-site or global operations preferred
• Strong strategic thinking, analytical, and communication skills

Preferred Certifications: Six Sigma Black Belt/Master Black Belt, CMQ/OE, CQE, ISO Lead Auditor

Travel requirement:

• Domestic and International travel up to 40%

#LI-JO2

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation