Senior Market Manager, Italy

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe.

The Community You Will Join:

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide.

The Difference You will Make:

As a Senior Market Manager, you will be responsible for the commercial success of a portfolio of hosts in your assigned territories in IT and you will also work with a cross functional team on the preparation for the biggest event of 2026, Milano Cortina.

A Typical Day:

• Directly manage accounts to meet and exceed quarterly/annual sales goals
• Create and deploy scaled strategies to effectively manage & optimize both the largest hosts in your assigned region as well as the long-tail of hundreds of Professional Hosts in your region
• Develop and own the supply strategy for your assigned market - identify and execute on new ways to grow the number of professional hosts on Airbnb
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Prospect and onboard new, high quality supply in your assigned geography
• Represent Airbnb in external meetings with Professional Hosts and at industry conferences in your market
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Hold regular optimization calls and business reviews with your partners
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Your Expertise:

• 8+ years of experience in new sales, account management and partner management

• Proactive self starter, with an ability to work at both strategic and tactical levels

• Proven track record of being able to effectively work a leads pipeline and/or a book of business

• Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person

• Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work

• Available to travel to assigned markets

• Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus

• Proven experience working cross-functionally

• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;

• Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus

• The role is based from our Milan office

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible.