Field Services Engineer

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Your day at NTT DATAThe Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.

This role works towards professional to expert level certification, whilst at the same time developing business knowledge.

Key responsibilities:

• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field.
• Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification

Required experience:

• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Seasoned experience in diagnosis and troubleshooting

Workplace type:

Hybrid Working

About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.