MultiverseIT Support Analyst
Multiverse is the upskilling platform for AI and Tech adoption.
We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
But we aren’t stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We’re building a world where tech skills unlock people’s potential and output.
Join Multiverse and power our mission to equip the workforce to win in the AI era.
About This Role
Technology is the backbone of our organisation, and in this business-critical role, you'll be at the heart of it. You will provide strategic IT support to our team of nearly 1000 employees, ensuring they have the secure and powerful tools they need to succeed.
What sets us apart? We've automated the routine work. This means you can focus on what truly matters: delivering high-impact projects, solving complex challenges, and accelerating your own professional development.
Key Responsibilities
Employee Support & Strategic Work
Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
Collaborate on IT infrastructure projects, system implementations, and technology rollouts
Participate in process improvement initiatives that enhance employee experience
Research and evaluate new technologies for enterprise-scale deployment
Professional Development & Process Enhancement
Shadow senior team members to develop advanced skills in automation and system administration
Maintain and improve IT documentation, procedures, and knowledge base
Develop user training materials and conduct education sessions
Work with departments across the business on technology requirements
Requirements
Essential:
1-2 years IT support experience
Strong Windows/Mac knowledge
Excellent problem-solving skills
Customer service approach
Eagerness to learn & develop
Strong understanding of generative AI tools & AI automation
Preferred:
IT degree or equivalent
Cloud services experience (Google Workspace, Office 365)
Basic scripting knowledge
IT certifications
Exposure to strategic projects across cross-functional teams
Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools)
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!
Our Commitment to Diversity, Equity and Inclusion
We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.
Our Commitment to Safeguarding
Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.