Overnight Dispatcher (Temporary)

About the Opportunity

We are looking for a Dispatch Support Specialist who will facilitate same-day deliveries across the whole US including Dispatching Runs, Communicating with Cross-Functional Teams, and Daily interaction with Driver Agents.

What you'll do:

Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs and service level due times.
Display mastery of the CXT dispatch system.
Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing
Display mastery of Dialpad and Zendesk, our telephone and ticketing systems
Provide direct, efficient communication and immediate feedback to drivers
Achieve on-time delivery metrics of 90%+ for all markets assigned.
Provide positive, ongoing feedback to General Managers, City Managers and Supervisors regarding driver supply needs and the performance of specific drivers.
Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market.
Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.

Requirements:

Strong communication & interpersonal skills
Customer service skills, both written and verbal
Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
Demonstrated ability to run operationally efficient projects and teams
True passion for logistics and the execution of rigorous business practices
Knowledgeable on Google Office Suite and Zendesk

Tools & Platforms:

Slack – Internal team collaboration
Google Suite – Document and file management
Zendesk – Ticketing and support platform (training provided)
DialPad – Internal phone system (training provided)
Equipment provided by the company
Dayshift (10AM to 7PM)
PHP 30,000 - 34,500 all in

Details

Location

Philippines Makati City, Metro Manila, Philippines Metro Manila, Philippines

Salary

₱30,000 – ₱34,500/year

Technologies

Slack

Zendesk

About the Opportunity

What you'll do:

Dispatch deliveries in assigned markets and create efficient routes given driver schedules, customer needs and service level due times.
Display mastery of the CXT dispatch system.
Communicate directly with customers via phone and email in order to resolve issues quickly while maintaining a calm, professional tone both verbally and in writing
Display mastery of Dialpad and Zendesk, our telephone and ticketing systems
Provide direct, efficient communication and immediate feedback to drivers
Achieve on-time delivery metrics of 90%+ for all markets assigned.
Provide positive, ongoing feedback to General Managers, City Managers and Supervisors regarding driver supply needs and the performance of specific drivers.
Learn your market(s) ensuring full comprehensive knowledge of clients, drivers, and specific needs of the market.
Be available to work assigned shifts with flexibility to work through shift changes as needed including weekends and holidays.

Requirements:

Strong communication & interpersonal skills
Customer service skills, both written and verbal
Demonstrated ability to adapt to master new software technologies and eager to learn and adapt to changing market conditions
Demonstrated ability to run operationally efficient projects and teams
True passion for logistics and the execution of rigorous business practices
Knowledgeable on Google Office Suite and Zendesk

Tools & Platforms:

Slack – Internal team collaboration
Google Suite – Document and file management
Zendesk – Ticketing and support platform (training provided)
DialPad – Internal phone system (training provided)
Equipment provided by the company
Dayshift (10AM to 7PM)
PHP 30,000 - 34,500 all in