Sales Support Analyst

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva is looking for an energetic Sales Support Analyst to join our growing team!

You will be a partner to the EU Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal oriented and energetic individual who is interested in developing sales support and customer service best practices.  

Please note that Veeva will only consider applications from individuals that are already eligible to work within the EU.

What You'll Do

• Build trusted relationships through direct communication with Veeva teams such as Sales and Finance & Operations, along with our customers
• Create and process subscription and renewal opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation of CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Working on special projects, as needed

Requirements

• University degree (BA, BSc, BBA) or equivalent work experience
• 3+ years in a sales support or a customer support environment 
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in a CRM system
• Strong organizational and time management skills, with a strong attention to detail

Nice to Have

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it
• SaaS experience 
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)
• Fluency in another European language (German, Spanish, Italian, French)

Perks & Benefits

• Health & wellness programs
• Cafeteria package
• Private medical services
• RSU and Stock Options
• Flexible home office

#LI-Remote

#LI-MidSenior

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.