Associate Commercial Manager, Inside Sales (EMEA shift)

About the Role:

Grade Level (for internal use):

Job Description

We are seeking a proactive and results-driven Account Manager – Inside Sales to join our dynamic sales team. The ideal candidate will be responsible for maintaining and growing relationships with existing clients while actively seeking new sales opportunities. As an integral part of the sales team, you will collaborate closely with internal departments to ensure customer satisfaction and achieve revenue goals.

Key Responsibilities

Account Management:
- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for client inquiries, ensuring prompt and effective responses.
- Understand clients’ business needs to provide tailored solutions and upsell opportunities.
Sales Growth:
- Proactively identify and pursue new sales opportunities within the assigned territory or customer base.
- Develop and execute strategic plans to meet or exceed sales targets.
- Conduct outbound calls, emails, and virtual meetings to engage with prospective and existing customers.
Client Retention:
- Ensure a high level of client satisfaction through regular communication and follow-ups.
- Resolve customer issues effectively to maintain long-term partnerships.
Cross-Functional Collaboration:
- Work with marketing, customer service, and product teams to align sales strategies with business objectives.
- Provide feedback to internal teams to improve products, services, and processes.
Reporting and Analysis:
- Maintain accurate records of all client interactions and sales activities in the CRM system.
- Prepare sales reports, forecasts, and performance analyses for management.

Qualifications

Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
2-4 years of experience in inside sales, account management, or a similar role.
Proven track record of meeting or exceeding sales targets.
Strong communication, negotiation, and interpersonal skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
Ability to work independently while collaborating effectively with a team.
Excellent time management and organizational skills.

Preferred Skills

Experience: 3–5 years of experience in a sales, account management, or "Customer Success" role, preferably within B2B subscriptions.
Industry Plus: Experience in Commodities, Energy, or Financial Data is a significant advantage but not required.
Portfolio Management: Proven track record of managing a high volume of accounts (specifically contracts <$20k) with high retention rates.
Communication: Exceptional verbal and written communication skills; ability to explain complex data value to diverse stakeholders across the EMEA region.
Education: Bachelor’s degree in Business, Economics, International Relations, or a related field

About S&P Global EnergyAt S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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406 - Entry Professional - Inside Sales (EEO Job Group) (inactive), 40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.1 - Middle Professional Tier I-In Sales (EEO Job Group)

Details

Location

George Town, Penang, Malaysia

Experience

Min. 2 years2-4 years of experience in inside sales, account management, or a similar role.

About the Role:

Grade Level (for internal use):

Job Description

Key Responsibilities

Account Management:
- Build and maintain strong, long-lasting relationships with clients.
- Serve as the primary point of contact for client inquiries, ensuring prompt and effective responses.
- Understand clients’ business needs to provide tailored solutions and upsell opportunities.
Sales Growth:
- Proactively identify and pursue new sales opportunities within the assigned territory or customer base.
- Develop and execute strategic plans to meet or exceed sales targets.
- Conduct outbound calls, emails, and virtual meetings to engage with prospective and existing customers.
Client Retention:
- Ensure a high level of client satisfaction through regular communication and follow-ups.
- Resolve customer issues effectively to maintain long-term partnerships.
Cross-Functional Collaboration:
- Work with marketing, customer service, and product teams to align sales strategies with business objectives.
- Provide feedback to internal teams to improve products, services, and processes.
Reporting and Analysis:
- Maintain accurate records of all client interactions and sales activities in the CRM system.
- Prepare sales reports, forecasts, and performance analyses for management.

Qualifications

Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
2-4 years of experience in inside sales, account management, or a similar role.
Proven track record of meeting or exceeding sales targets.
Strong communication, negotiation, and interpersonal skills.
Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite.
Ability to work independently while collaborating effectively with a team.
Excellent time management and organizational skills.

Preferred Skills

Experience: 3–5 years of experience in a sales, account management, or "Customer Success" role, preferably within B2B subscriptions.
Industry Plus: Experience in Commodities, Energy, or Financial Data is a significant advantage but not required.
Portfolio Management: Proven track record of managing a high volume of accounts (specifically contracts <$20k) with high retention rates.
Communication: Exceptional verbal and written communication skills; ability to explain complex data value to diverse stakeholders across the EMEA region.
Education: Bachelor’s degree in Business, Economics, International Relations, or a related field

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

Our Values:

Integrity, Discovery, Partnership

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

Recruitment Fraud Alert:

-----------------------------------------------------------

Equal Opportunity Employer

-----------------------------------------------------------

406 - Entry Professional - Inside Sales (EEO Job Group) (inactive), 40 - Sales (EEO-2 Job Categories-United States of America), SLSINS405.1 - Middle Professional Tier I-In Sales (EEO Job Group)