German Speaking Command and Control Center Agent (7/24)

A new Budapest-based joint venture, established in late 2022, provides IT services for both local and international operations in the defense and technology sectors. Operating with a start-up mindset and backed by major industry players, the company is set for steady growth. With strong foundations and ambitious expansion plans, it offers exciting career opportunities in a dynamic, global environment.

Processing of incoming service requests and incidents based on SLA via e-mail.
Creation of ad hoc-reports
Distribution of tickets inside the Service Desk team
Backlog management (e.g. long-runner tickets).
Escalation handling
Event monitoring task in a 24/7 supporting team.
Creation, coordination of IT Onboarding/Offboarding tickets
Ensure necessary technical and process related trainings for new joiners.
Administration of hardware assets
Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
Creation of SOPs
Work closely with other IT teams to ensure timely and efficient resolution of service requests
Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
Handling basic L1 SAP tasks
Ad-hock administrative duties.

What qualifications you should have:
Completed training as an IT specialist or professional experience
High service and customer orientation
Good language skills in German and English
Good knowledge of current PC architectures and hardware technologies
Quality and solution-oriented way of working
Capable of working in a team, strong communication skills, resilient

What brings us joy:

ITSM process skills
Experience with ServiceNow
Solid SAP knowledge
Take over an important and challenging role with high visibility
Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities
Gain insight into the defense and automotive industry
Make use of the broad network with over 40.000 great colleagues worldwide
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work

Details

Location

Budapest, Hungary

Technologies

Servicenow

Sap

Processing of incoming service requests and incidents based on SLA via e-mail.
Creation of ad hoc-reports
Distribution of tickets inside the Service Desk team
Backlog management (e.g. long-runner tickets).
Escalation handling
Event monitoring task in a 24/7 supporting team.
Creation, coordination of IT Onboarding/Offboarding tickets
Ensure necessary technical and process related trainings for new joiners.
Administration of hardware assets
Create, update and close tickets in the service management system, maintaining accurate documentation of all support interactions
Creation of SOPs
Work closely with other IT teams to ensure timely and efficient resolution of service requests
Contribute to the development and maintenance of the IT knowledge base by documenting resolutions, frequently asked questions and troubleshooting guides
Handling basic L1 SAP tasks
Ad-hock administrative duties.

What qualifications you should have:
Completed training as an IT specialist or professional experience
High service and customer orientation
Good language skills in German and English
Good knowledge of current PC architectures and hardware technologies
Quality and solution-oriented way of working
Capable of working in a team, strong communication skills, resilient

What brings us joy:

ITSM process skills
Experience with ServiceNow
Solid SAP knowledge
Take over an important and challenging role with high visibility
Become part of the unique growth stories of our companies, which offer outstanding development and career opportunities
Gain insight into the defense and automotive industry
Make use of the broad network with over 40.000 great colleagues worldwide
Benefit from various professional trainings and events
Enjoy our international and flexible work environment with an official office in Budapest but up to 100% remote work