Senior Data Center IT Technician

We’re looking for a Senior Data Center IT technician who will be the go-to expert for troubleshooting and resolving complex data center IT hardware issues. You’ll work at the intersection of technical depth and operational excellence, ensuring reliability and performance across our infrastructure.

You’re welcome to work in our office in Amsterdam, the Netherlands.

Your responsibilities will include: 

• Diagnose and resolve the most complex firmware and hardware issues on servers, requiring deep knowledge of system architecture, networking, and advanced troubleshooting.

• Lead hardware problem management, providing workarounds and long-term solutions.

• Serve as a subject matter expert and escalation point for your team members.

• Develop and maintain processes, standards, and documentation for IT hardware operations.

• Collaborate with R&D teams to improve hardware designs and influence future improvements.

• Enhance support processes, training materials, and documentation for efficiency and quality.

• Travel to data centers to support large-scale hardware projects and collaborative events.

We expect you to have: 

• Strong understanding of data centers, servers, and network equipment.

• Proven expertise in IT hardware troubleshooting.

• Advanced knowledge of Unix operating systems and command-line tools.

• Strong network troubleshooting skills.

• Experience with equipment monitoring, data analysis, and reporting.

• Proactive mindset with a strong sense of ownership and responsibility.

• Excellent command of spoken and written English.

It will be an added bonus if you have: 

• Relevant industry certifications.

• Hands-on skills in electronics repair at the component level (SMD).

• Valid Category B driving license.