Customer Success Representative

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact

• The successful candidate will be responsible for providing world-class customer support for our global customers utilizing our award-winning network management software.
• The candidate will be responsible for answering non-technical support questions via telephone, email, and other channels as defined.
• The ideal candidate will have both technical credentials and a friendly consultative approach to solving customer problems.
• Assist customers with any after-sales queries via phone, web tickets, and e-mail. Work with other internal departments to research accounts and answer customer account questions