IT Specialist

We’re looking for an experienced System Administrator to join our team in Kuala Lumpur. If you enjoy solving technical challenges, supporting users, and working in a dynamic environment — we’d love to hear from you.

We offer the option to start remotely, with relocation after successfully completing the trial period.

**Responsibilities**

Manage tickets and prioritize tasks to ensure timely resolution
Provide user support (office and remote) by troubleshooting and resolving technical issues
Perform regular system and application updates
Handle procurement of IT equipment and conduct audits to ensure compliance with company standards
Maintain office equipment and provide ongoing user support
Monitor and manage backup systems, antivirus software, and other security tools
Utilize network diagnostic programs to identify and resolve connectivity issues
Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems

Requirements

4+ years of hands-on commercial experience as a System Administrator with MacOS
Experience in supporting VoIP
Hands-on experience with collaboration tools such as Mattermost and Slack
Strong knowledge of backup systems and antivirus solutions
Familiarity with network diagnostic and monitoring tools
Proficiency in mail software (e.g., Outlook, GMail, or similar)
Experience in managing and maintaining office hardware and IT equipment
Solid understanding of network security concepts and best practices
Ability to work independently, prioritize tasks effectively, and provide excellent user support
Strong English proficiency is required

Will be a plus

Experience with Atlassian products, CRM, and HRM systems
Linux administration knowledge

We offer

16 paid vacation days per year
14 paid sick leave days per year
11 days public holidays
Medical insurance
Dental expenses reimbursement
Parking and commuting reimbursement
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)

Details

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Experience

Min. 4 years

We offer the option to start remotely, with relocation after successfully completing the trial period.

**Responsibilities**

Manage tickets and prioritize tasks to ensure timely resolution
Provide user support (office and remote) by troubleshooting and resolving technical issues
Perform regular system and application updates
Handle procurement of IT equipment and conduct audits to ensure compliance with company standards
Maintain office equipment and provide ongoing user support
Monitor and manage backup systems, antivirus software, and other security tools
Utilize network diagnostic programs to identify and resolve connectivity issues
Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems

Requirements

4+ years of hands-on commercial experience as a System Administrator with MacOS
Experience in supporting VoIP
Hands-on experience with collaboration tools such as Mattermost and Slack
Strong knowledge of backup systems and antivirus solutions
Familiarity with network diagnostic and monitoring tools
Proficiency in mail software (e.g., Outlook, GMail, or similar)
Experience in managing and maintaining office hardware and IT equipment
Solid understanding of network security concepts and best practices
Ability to work independently, prioritize tasks effectively, and provide excellent user support
Strong English proficiency is required

Will be a plus

Experience with Atlassian products, CRM, and HRM systems
Linux administration knowledge

We offer

16 paid vacation days per year
14 paid sick leave days per year
11 days public holidays
Medical insurance
Dental expenses reimbursement
Parking and commuting reimbursement
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)