Client Services Coordinator

Company Description

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies.

We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Job Description

• Communicates with CFS Commercial team and CFS Operations team to provide superior customer service to an assigned set of clients not to exceed 50% of average Client Service Associate.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
• Performs data entry into, NIMS, SFDC, CMS, and other databases, as appropriate.
• Coordinates conference calls with client and other areas of CFS as needed.
• Coordinates client visits as needed.
• Contributes to assigned process improvement projects and supports implementation when needed
• Compensation:  $26.00/hour - $29.00/hour

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements below are representative of the knowledge, skill or ability required. 

• Bachelors in a scientific, business or related field (or equivalent work experience)
• 1+ years of related experience (Food Science or Customer Service) preferred
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
• Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
• Demonstrated ability to plan, multi-task and prioritize
• Demonstrated teamwork, communication, and organizational skills
• Experience in a scientific or logistics environment is a plus
• Ability to work independently
• Ability to work to many deadlines at one time
• Ability to communicate appropriately and effectively with internal and external clients
• Positive attitude and sense of urgency
• Thick skinned and able to take and give difficult news
• Able to accept responsibility for company errors
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently

Additional Information

• Flexibility to participate in meetings across various time zones outside core working hours
• Occasionally working extended hours in order to adhere to client deliverable timelines

What we offer: As an employer, we’re keen to look after our people with as much dedication as they look after our patients. That’s why we offer competitive salaries, excellent training and exceptional career prospects. We’re a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.