Specialist Automation Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about? 

We are seeking a highly skilled and experienced VOIP Software QA Engineer to join our dynamic team. In this position, you will be responsible for ensuring the quality of the enterprise Product Functionality Testing and in-depth understanding of QA best practices, techniques, and tools. You will be working closely with the team, and you will be responsible for delivering a high-quality product to the client.

How will you make an impact?  

• Utilize advanced diagnostic tools and methods to identify and resolve network and VOIP service issues (e.g., call quality issues, SIP trunking, network latency, server connectivity).
• Work with cross-functional teams, including network engineers, system administrators, and external vendors, to resolve technical issues and improve service delivery.
• Design , develop and maintain automation script using languages like Python and Shell
• Passionate and inquisitive, seek to solve everyday problems in innovative ways.
• Automation of deployment testing, build tools, and improve frameworks.
• Able to estimate and commit task level effort and deliver activities on time. Responsible for the test and development of a wide range of tools and applications including aws command-line interfaces, CI/CD systems, and frameworks.
• Ability to work in an Agile environment i.e. critical thinking and analytical skills to examine bug reports and prioritize necessary tests, what information to include in the daily status reports, prioritize, and estimate task execution.
• Strong knowledge on RDS Database like Oracle, Postgres Arora and MySQL.
• Thrive in a collaborative environment and can clearly communicate technical problems to software teams and management.
• Participate in the planning and implementation of VOIP infrastructure upgrades, migrations, and deployments.

Have you got what it takes?  

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
• 8+ years of experience in VOIP software quality assurance with hands-on experience in both manual and automated testing.
• Solid understanding of development lifecycles, testing methodologies, and QA processes.
• Strong knowledge of VOIP protocols (SIP, RTP.).
• Expertise in troubleshooting VOIP call quality issues, including jitter, latency, packet loss, and dropped calls.
• Familiarity with PBX systems, softphones, and SIP trunks.
• Knowledge of network devices (routers, firewalls, switches) and network performance analysis tools (Wireshark, SolarWinds, etc.).
• Experience with VOIP Platform like FreeSWITCH, Opensips, and Call Detail Record (CDR) analysis.
• Strong knowledge of QA methodologies and best practices.
• Experience with AWS Cloud Handson on EC2, ASG, ECS, Load balancer and CloudWatch.
• Strong knowledge on SQL
• Experience with version control systems (e.g., Github, Gitlab).
• Strong Linux knowledge (Mandatory) and Shell scripting/ Python /JavaScripts/SIPP
• 3+ year of Experience in API testing.
• CI/CD automation and testing ability

You will have an advantage if you also have: 

• CI/CD automation ability
• CloudWatch Synthetics Canary 
• Playwright

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX!  

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition Number: -9795

Reporting into: Tech Manager 

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.