Product Support Specialist

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems.

About the role

We are hiring a Product Support Specialist to join Anthropic. In this role, you’ll be at the front lines of safely delivering AI to the world. By responding to, investigating, and tracking user needs, you will help ensure users have a great experience with Anthropic products.

Responsibilities:

• Become an expert in all Anthropic products
• Respond to user support cases in a high volume environment
• Clearly and empathetically communicate with a wide range of user personas
• Prioritize critically and comfortably adapt to an ever-evolving product landscape
• Partner with engineers, teammates, and other internal stakeholders to diagnose and resolve user issues, both individually and at scale
• Provide suggestions for improving user satisfaction through support processes as well as to increase efficiency and drive down contact rates

You may be a good fit if you:

• Have experience with high volume product support, preferably in a second tier or escalated support team (ideally 2-3+ years)
• Have demonstrated an ability to thrive in fast-paced, reactive situations
• Possess strong user empathy and are expert in the lifecycle of a support case; you can read between the lines of a user’s question, put yourself in their shoes, and get at the heart of their needs for a speedy, satisfying resolution
• Have crisp but kind written communication skills and a deep care for the details
• Enjoy helping others learn about new features and complex concepts
• Are persistent and curious; you delight in the hunt of tracking down a bug or issue, and are energized by fixing this for all similar users going forward
• Have experience contributing to the foundations of a support team – this is essential, highly valuable, but often unglamorous work
• Are proficient at working in a technical environment and are interested in Anthropic’s products

The expected salary range for this position is:

Annual Salary:

$115,000—$160,000 USD

Logistics

Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience.

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time.

Visa sponsorship: We do sponsor visas!

We encourage you to apply even if you do not believe you meet every single qualification.

How we're different

We believe that the highest-impact AI research will be big science.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco.