Customer Success Specialist (Multilingual)

📍 Remote (FR / DE) | On-site – Debrecen (EN only) | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.

If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.

Your responsibilities

Build and maintain strong, long-term relationships with customers
Support customers throughout their lifecycle via proactive and transactional interactions
Understand customer business objectives and define what success means to them
Drive customer success plans and support value realization
Identify and manage churn risks
Identify growth and expansion opportunities
Handle incoming customer inquiries related to products, services and administration
Support customers and internal teams with billing and administrative activities
Work closely with global internal stakeholders and teams
Provide accurate, reliable information adapted to the customer’s level
Ensure compliance with data privacy and security policies

Working hours

Remote roles: 08:00–17:00 or 09:00–18:00
On-site (Debrecen): 09:00–18:00 or 10:00–19:00
What we’re looking for
Fluent English (C1)
One of the following language setups:
French + English (C1) – remote
German + English (C1) – remote
English only (C1) – on-site in Debrecen
Previous experience in Customer Success, Account Management or Customer Service
Customer-centric mindset with strong empathy
Excellent communication and follow-up skills
Strong organizational and problem-solving skills
Ability to work independently and collaboratively
What we offer
Paid, structured training program and supportive onboarding
Competitive salary, based on language and location
Cafeteria benefits
Stable, long-term opportunity in an international environment
Regular team-building and engagement activities
Supportive, professional team culture

Details

Location

Hungary Hajdú-Bihar, Hungary Debrecen, Hungary

📍 Remote (FR / DE) | On-site – Debrecen (EN only) | 🕘 Monday–Friday, daytime schedule

International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.

Your responsibilities

Build and maintain strong, long-term relationships with customers
Support customers throughout their lifecycle via proactive and transactional interactions
Understand customer business objectives and define what success means to them
Drive customer success plans and support value realization
Identify and manage churn risks
Identify growth and expansion opportunities
Handle incoming customer inquiries related to products, services and administration
Support customers and internal teams with billing and administrative activities
Work closely with global internal stakeholders and teams
Provide accurate, reliable information adapted to the customer’s level
Ensure compliance with data privacy and security policies

Working hours

Remote roles: 08:00–17:00 or 09:00–18:00
On-site (Debrecen): 09:00–18:00 or 10:00–19:00
What we’re looking for
Fluent English (C1)
One of the following language setups:
French + English (C1) – remote
German + English (C1) – remote
English only (C1) – on-site in Debrecen
Previous experience in Customer Success, Account Management or Customer Service
Customer-centric mindset with strong empathy
Excellent communication and follow-up skills
Strong organizational and problem-solving skills
Ability to work independently and collaboratively
What we offer
Paid, structured training program and supportive onboarding
Competitive salary, based on language and location
Cafeteria benefits
Stable, long-term opportunity in an international environment
Regular team-building and engagement activities
Supportive, professional team culture