Customer Success Specialist (Multilingual)
📍 Remote (FR / DE) | On-site – Debrecen (EN only) | 🕘 Monday–Friday, daytime schedule
International partners of MP Solutions are looking for Customer Success Specialists with strong language skills to join their growing support teams.
If you enjoy building long-term customer relationships, supporting business outcomes, and working in a structured, international environment while using your language skills daily, this role is for you.
Your responsibilities
- Build and maintain strong, long-term relationships with customers
- Support customers throughout their lifecycle via proactive and transactional interactions
- Understand customer business objectives and define what success means to them
- Drive customer success plans and support value realization
- Identify and manage churn risks
- Identify growth and expansion opportunities
- Handle incoming customer inquiries related to products, services and administration
- Support customers and internal teams with billing and administrative activities
- Work closely with global internal stakeholders and teams
- Provide accurate, reliable information adapted to the customer’s level
- Ensure compliance with data privacy and security policies
Working hours
Remote roles: 08:00–17:00 or 09:00–18:00
On-site (Debrecen): 09:00–18:00 or 10:00–19:00
What we’re looking for
Fluent English (C1)
One of the following language setups:
French + English (C1) – remote
German + English (C1) – remote
English only (C1) – on-site in Debrecen
Previous experience in Customer Success, Account Management or Customer Service
Customer-centric mindset with strong empathy
Excellent communication and follow-up skills
Strong organizational and problem-solving skills
Ability to work independently and collaboratively
What we offer
Paid, structured training program and supportive onboarding
Competitive salary, based on language and location
Cafeteria benefits
Stable, long-term opportunity in an international environment
Regular team-building and engagement activities
Supportive, professional team culture