SolventumJP Dental Solutions Customer Service Representative
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description
J****P Dental Solutions Customer Service Representative
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You’ll Make in this Role
As a Dental Solutions Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Handle all order-related operations within customer service
・Manage order processing in collaboration with Customers, Sales, Logistics, and Supply Chain teams
・Manage SFDC cases for customer pre/post order inquiries providing prompt and accurate resolutions.
・Support Ortho business dealer order entry processing
・Use SFDC as a means of communication for external customers (both email queue and also Nice In Contact phone system)
・Participate in area or global team projects as a subject matter expert about the order management process in Japan
・Ensure DS CS team are following standardized processes, meeting compliance standards and maintaining KPIs
・Identify opportunities for process improvement and share customer feedback to support continuous improvement initiatives.
・Generate reports using Power BI, S4 HANA app and analyze customer order trends to support business decisions.
・Participate in training and professional development to stay current on R&P and UNITEK products, policies and process.
・Identify opportunities for process improvement and share customer feedback to support continuous improvement initiatives.
・Drive Ortho customers to adopt ECBEING ecommerce
Your Skills and Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:
- Bachelor’s degree
In addition to the above requirements, the following are also required:
- Knowledge and skills in order management, SAP, and PC operations
- 10 years experience in relevant departments such as customer service, billing, logistics, sales or complaints management role
- Moderate Excel skills (vlookup, pivot tables, filtering, analysis)
- Strong coordination and communication abilities
- Experience with SAP (either ECC or ideally S4HANNA version)
- Experience with SFDC (Salesforce.com)
- Team-oriented mindset with flexibility and adaptability
- Business communication skills in English.
Additional qualifications that could help you succeed even further in this role include:
- Experience working in a global environment
- Good analytical capacity
Work location: Tokyo, Japan
· Hybrid (Onsite and Remote): Eligible
Travel: NA
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
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