Bilingual Appointment Setter (Spanish-English)

Job Post: Bilingual Appointment Setter (Spanish-English)

Position Type: Full-Time (40 hours per week)

Work Hours: 9:00 AM – 5:00 PM CDT

Work Days: Monday – Friday

Salary: $7 - $8 per hour (depending on experience) + performance-based commissions for meeting KPIs

Our client is a growing U.S.-based dental group committed to delivering high-quality, patient-centered care. Their team is passionate about building trust, providing excellent service, and helping more patients access the dental care they need. With a strong focus on communication, efficiency, and professionalism, they leverage technology and teamwork to create a seamless patient experience.

About the Role
We are looking for an experienced Bilingual Medical Sales Representative (Spanish-English) to join a remote team. This role is perfect for a driven, results-oriented professional with a strong background in sales, cold calling, and appointment setting.

If you’re someone who thrives on hitting targets and earning additional incentives through performance, this role offers both stability and growth potential.

Experience as a Dental Virtual Assistant (VA) is a strong plus.

Key Responsibilities

• Conduct outbound sales and cold calls to convert leads into booked appointments
• Respond to patient inquiries via phone, email, chat, and text with professionalism and empathy
• Manage calendars, reschedule appointments, and handle inbound calls
• Organize and prioritize communications, including newsletters
• Maintain accurate CRM records and track performance against KPIs
• Effectively communicate dental service benefits and handle objections
• Support lead qualification, follow-ups, and campaign tracking

Required Skills & Qualifications

Communication & Interpersonal Skills

• Fluent in Spanish and English
• Strong verbal communication and active listening skills
• Customer-focused, calm, and empathetic approach
• Confident and persuasive in converting leads
• Clear and professional written communication

Technical & Organizational Skills

• Experience with CRM and VoIP systems
• Familiarity with dental software (Open Dental, Dentrix, Eaglesoft preferred)
• Strong multitasking and organizational abilities
• Basic knowledge of dental terminology and insurance (a plus)
• Understanding of HIPAA compliance

Sales & Marketing Skills

• Experience in lead qualification, nurturing, and follow-up
• Ability to align with marketing campaigns
• Accurate tracking of lead sources and performance metrics

Tools & Tech Requirements

• Reliable computer
• High-speed internet (minimum 15 Mbps)
• Noise-canceling headset and webcam
• Quiet, professional workspace

Additional Requirements

• Must provide NBI or Police Clearance upon request

• Comfortable being on camera during meetings

• No other client work during scheduled hours

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.