Customer Stories Manager

RevenueCat removes the headaches of building and scaling in‑app subscriptions. Since graduating from YC’s S18 batch we’ve grown into the default monetization platform for mobile: we’re in >40% of newly shipped subscription apps, we process $10B+ in annual purchase volume, and we help everyone from a solo dev in Brazil to the OpenAI mobile team understand and grow their revenue.

We’re a remote‑first crew of 120+, spread across 25 countries, and guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. If you want your work to touch hundreds of millions of end‑users (and help the developers behind them get paid), you’ll fit right in.

The Role

We’re hiring a Customer Storyteller because we work with some of the most ambitious, creative, and successful apps in the world—and their stories deserve to be told in ways that are just as bold.

RevenueCat powers apps used by millions of people every day. Behind those apps are founders, operators, and teams building category-defining products. This role exists to get close to those customers, earn their trust, and tell their stories in ways that inspire other builders.

This role sits on our Content team, where storytelling, craft, and narrative quality are core. At the same time, it is deeply cross-functional by nature. You’ll work closely with Product Marketing, Sales, and Customer Success, to surface the right stories, align them to product value, and make them useful across go-to-market efforts.

This is not a role for someone who wants to stay put and write blog posts about customers from behind a desk.

This is a role for someone who gets excited by ideas like:

• Reaching out to a founder in Japan and planning a hike + shoot in the mountains to capture why they built their app

• Convincing Arnold to hop on camera and tell the story of The Pump—what it took to build it, scale it, and turn it into a real business

• Turning a casual customer call into a full-blown story—video, quotes, campaign, and event—because you felt there was something special there

• Flying out to an onsite, conference, or customer office to capture moments that don’t show up in dashboards

• Asking “what’s the most interesting way this story could be told?” instead of defaulting to a case study template

You’ll be in daily contact with customers, as well as Sales and Customer Success, spotting story-worthy moments early and shaping them into compelling narratives across formats—video, written, events, campaigns, and more.

You’ll work closely with Product Marketing to ensure stories are tied to real product value and positioning, with Sales and CS to support pipeline and renewals, and with Product to deeply understand how customers are using RevenueCat in the wild.

You’ll use AI tools to move fast and scale your impact, and you’ll orchestrate freelancers, agencies, and local film crews around the world to bring ideas to life. You’ll have a lot of ownership, a lot of freedom, and a lot of responsibility to figure out how each story should be told.

About you:

You:

• Have 5+ years of experience in content, customer marketing, or product marketing with a strong customer focus

• Have shipped customer stories that supported marketing, sales, or brand credibility

• Are comfortable interviewing customers and building trust quickly

• Can own projects from concept to launch with minimal oversight

• Are AI-first and use modern tools to move faster and scale impact

• Do not need to be a video editor, but know how to brief, review, and orchestrate video production

• Are highly organized and able to manage multiple stakeholders and timelines

• Communicate clearly, concisely, and persuasively in writing and conversation

• Are energized by cross-functional collaboration and independent execution

In the first month, you'll:

• Complete onboarding and gain a deep understanding of RevenueCat’s product, customers, and voice

• Embed with the Content team to learn how we plan, ship, and measure content at RevenueCat

• Build strong working relationships with Product Marketing, Sales, and Customer Success

• Join customer calls alongside CS and Sales to hear how customers describe their businesses and their use of RevenueCat

• Audit existing customer stories, testimonials, and proof points to identify gaps and opportunities

• Identify quick-win storytelling opportunities aligned with Content and Product Marketing priorities

• Ship your first customer-facing asset (e.g. quote, testimonial, short story, or content contribution)

Within the first 3 months, you'll:

• Own the customer storytelling pipeline end-to-end as part of the Content team

• Produce your first flagship customer story, such as a long-form case study or video

• Establish a repeatable intake and prioritization process with Sales and Customer Success

• Partner closely with Product Marketing to align customer stories to product narratives and positioning

• Begin orchestrating freelancers, agencies, or production partners as needed

• Integrate customer stories into blog content, campaigns, and sales enablement

• Demonstrate early impact through internal adoption and qualitative feedback

Within the first 6 months, you'll:

• Consistently ship high-quality customer stories across multiple formats and channels

• Lead at least one cross-functional, multi-channel customer storytelling campaign

• Be a trusted Content partner to Sales and CS for pipeline support and renewals

• Build and maintain a reliable external network of writers, video teams, and production partners

• Use AI-first workflows to efficiently repurpose customer stories into multiple assets

• Influence how customer success is represented across RevenueCat’s content and GTM efforts

Within the first 12 months, you'll:

• Set the standard for customer storytelling at RevenueCat

• Demonstrate clear impact on brand credibility, pipeline influence, and customer trust

• Lead large-scale customer storytelling initiatives or campaigns

• Help define best practices for how RevenueCat finds, tells, and scales customer stories

• Be recognized internally as an expert in customer storytelling and narrative craft

What we offer:

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator

• 10-year window to exercise vested equity options

• Fully remote and flexible work environment

• 4-5 weeks of suggested time off annually for mental, physical, and emotional recharge

• $2,000 USD for workspace setup and $1,000 USD annual stipend for continuous learning

Curious about the interview process? Discover more in our blog post about how we hire and learn tips to help you succeed.