Operations Program Manager

Title: Operations Program Manager

Location: San Francisco, CA • New York, NY • United States

Content: Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

At Figma, program management goes beyond tracking timelines—it’s about enabling scale, driving clarity, and delivering meaningful outcomes in a fast-moving, product-led organization. We’re looking for a strong individual contributor to lead complex, cross-functional programs that help Product Support scale while maintaining a high-quality customer and specialist experience.

As an Operations Program Manager on Product Support, you’ll own high-impact initiatives that sit at the intersection of support operations, tooling, and process improvement. You’ll work closely with partners across Product Support, Engineering, Product, Analytics, Legal, and Security to turn ambiguous problems into structured plans and shipped outcomes. This role has real impact both internally - by enabling specialists to do their best work - and externally - by improving how customers experience support as Figma grows.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Own and drive complex, cross-functional programs that improve the scalability, efficiency, and quality of Product Support
• Lead initiatives end-to-end, from problem definition and planning through execution, rollout, and iteration
• Partner closely with Engineering, Product, Data, and Support teams to deliver tooling, workflow, and process improvements
• Bring structure to ambiguous problem spaces by defining scope, success metrics, milestones, risks, and operating rhythms
• Support change management and adoption for new tools and processes, ensuring teams are set up for success through transitions
• Identify and surface insights from support data, customer feedback, and operational signals to inform prioritization and improvements
• Communicate progress, tradeoffs, and decisions clearly to stakeholders and leadership

We'd love to hear from you if you have:

• Proven ability to lead complex programs as a Program Manager or similar role, with clear ownership from start to finish
• Experience working with Customer Support, Product Support, or Customer Operations teams
• Comfort partnering with technical teams and operating across both operational and technical problem spaces
• Strong communication and influencing skills, with the ability to drive alignment without direct authority
• A high-ownership mindset, strong attention to detail, and comfort navigating ambiguity in fast-paced environments

While not required, it’s an added plus if you also have:

• Worked on support tooling, internal tools, or operational workflows
• Supported community, social, or forum-based support channels
• Exposure to global or multi-language support environments
• Partnered with workforce management, vendor operations, or analytics functions

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.    

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information. 

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement.  Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range:

$127,000—$183,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status**,** or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

 

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.