Data Center Technician

About Us:

At Sauce Labs, we empower the world's top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, we are shaping the future of digital confidence - join us!

The Role:

As a Data Center Technician, you’ll play a critical role in the installation, maintenance, troubleshooting, and decommissioning of physical infrastructure in the data center. You'll support a wide range of hardware, including mobile phones and tablets, microcomputers, servers, and wired and wireless networking equipment. This role combines physical hands-on work with systems-level diagnostics and support.

Responsibilities:

Troubleshooting & Support

• Utilize monitoring tools to identify and restore mobile devices in an errored state.
• Perform battery replacements and minor hardware repairs to mobile devices.
• Identify and resolve hardware and software related issues on devices and systems..
• Run diagnostics and analysis on Linux, Android and iOS based hardware.
• Work with remote teams to support diagnostics via smart hands.

Infrastructure Deployment & Maintenance

• Rack, stack, and cable servers, switches, storage devices and real devices.
• Perform hardware installations, upgrades, and replacements.

Security & Compliance

• Enforce data center physical access controls and security protocols.
• Escort third-party vendors as needed and monitor access logs.

Inventory & Logistics

• Track incoming and outgoing equipment using internal ticketing and DCIM systems.
• Perform regular audits on hardware and parts inventory.
• Coordinate and process hardware RMAs with third party vendors.

Documentation & Reporting

• Maintain accurate records of work orders, hardware changes, and incidents.
• Contribute to operational runbooks and knowledge base articles.

Required Skills

• Onsite presence is required four-five days per week including weekends for this role.
• 1–3 years in a technical support, IT field service, or data center environment.
• Strong understanding of hardware components (mobile devices, servers, networking).
• Familiarity with cable management, rack layouts, and labeling standards.
• Hands-on experience with Linux command line (basic navigation, logs).
• Basic understanding of fiber/copper cabling and TCP/IP networking.
• Willingness to travel domestically up to 10% of the time to provide in-person support and to encourage collaboration with your team.

Nice to have Skills:

• Experience with device labs or mobile device farms.
• Hands-on experience with Linux command line (basic navigation, logs).
• Certifications (e.g., CompTIA Server+, Network+, Cisco CCNA, or similar).
• Experience with ticketing systems and remote monitoring tools.

We are a hybrid workplace that recognizes the importance of flexibility while valuing in-person collaboration and relationship building. As a result, Saucers located near an office location must be able and willing to come into the office. Those hired remotely must be able and willing to travel to an office as required by the specific role.

Please note our privacy terms when applying for a job at Sauce Labs.

Sauce Labs is proud to be an Equal Opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity/expression/status, sexual orientation, age, marital status, veteran status or disability status.

Security responsibilities at Sauce

At Sauce, we will commit to supporting the health and safety of employees and properties, partnering with internal stakeholders to learn and act on ever-evolving security protocols and procedures. You’ll be expected to fully comply with all policies and procedures related to security at the department and org wide level and exercise a ‘security first’ approach to how we design, build & run our products and services.

We are excited to share the base salary for this position exclusive of fringe benefits, potential bonuses or stock-based compensation. Your base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience, along with its relationship to the base salaries of current team members at Sauce Labs that are similarly situated.

Benefits and Perks that we offer include health coverage (medical, dental, and vision) along with disability and life insurance. In addition, Sauce Labs offers parental leave benefits, flexible time off, professional development, and a 401(k) retirement plan with match. To see more about benefits and perks at Sauce Labs, please check out our careers page at saucelabs.com/company/careers.

US Compensation Range

$70,000—$90,000 USD