Senior Manager, People Operations & Strategy

About the role

Our people team is seeking a Senior Manager, People Operations & Strategy to join our People Team and act as strategic partners to our rapidly scaling business.

This is a hybrid position with on-site expectations of at least 3 days per week in our New York Headquarters.

What you’ll do

Strategic Partnering:

• Serve as a strategic partner to leaders within the Engineering and Product (R&D) teams, aligning people initiatives with key business objectives
• Collaborate with other People team members to lead workforce planning, talent development, and organizational design for your departments.

Employee Experience:

• Act as the primary point of contact for employee concerns with the department, identifying trends and translating them into actionable strategies to address underlying departmental issues.
• Improve engagement through proactive employee and leader out reach, driving initiatives to improve employee experience within assigned departments.
• Partner with leaders and teams to cultivate an inclusive, high performing culture.

HR Program Management:

• Support initiatives around performance management, compensation reviews, benefits optimization, and learning & development programs.
• Act as the point person between the People team and the department for regular company wide initiatives (bi-annual performance reviews, engagement surveys, open enrollment).
• Oversee culture-building events, such as offsites and employee engagement activities.

HR Operations & Compliance:

• Ensure compliance with federal, state, and local employment laws and regulations.
• Act as a mediator to help resolve conflicts within the department, escalating as needed.
• Own audits and documentation processes, collaborating with Legal and Compliance teams.

People Analytics:

• Analyze and interpret people data (e.g., engagement surveys, compensation metrics) to provide recommendations for improvement within the department.
• Track trends within the department to proactively identify risks and develop preventative solutions.

Talent Acquisition Collaboration:

• Support Talent Acquisition by providing guidance on job leveling, compensation strategies, exceptions, and onboarding best practices.
• Act as key decision maker for interviews, where necessary.

Key qualifications

• 7+ years of experience in Human Resources
• 3 years as a strategic business partner/generalist
• Experience in a scaling start-up environment, with a proven ability to adapt to a dynamic setting where needs can change quickly
• Previous experience in a role supporting fast-paced technical teams, particularly Engineering and Product, is highly preferred.
• Proven ability to think strategically at an organizational level and drive large-scale, cross-functional improvements
• Highly detail-oriented and organized, with a proactive approach to providing feedback, follow-up, and updates to ensure momentum and accountability across all projects and programs
• Expert project management skills with the ability to prioritize and manage multiple high priority initiatives at once
• Skilled in analyzing people data and metrics, leveraging Excel/Google Sheets skills to support strategic reporting and actionable insights
• Highly relational, able to connect with team members at all levels and foster a collaborative environment
• Aware of your expertise, knowing when to seek input from others and escalating issues as appropriate
• Confident presenting to large groups, both virtually and in person

_The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks.

For working locations in NY/NJ/CA, the base salary pay range will be $158,000 - $172,000._