Syneos HealthAssociate Director, Change Management
Associate Director, Change Management
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.
Discover what our 29,000 employees, across 110 countries already know.
WORK HERE MATTERS EVERYWHERE
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we’re able to create a place where everyone feels like they belong.
Job Responsibilities
JOB SUMMARY
Provides leadership, direction and management associated with the organization’s Change Management capability. Manages change management processes, including changes to business processes, systems and technology, job roles and organizational structures. Works with other Change Management Office staff and oversees and acts as an advisor for the creation and implementation of change management plans that minimize employee resistance and maximize employee engagement. Drives adoption, utilization and proficiency on the changes impacting employees in the organization. Provides strategic and operational level planning. Drives ‘positive change’ throughout the organization through effective participation in continuous process improvement program.
JOB RESPONSIBILITIES
Supports oversight and management of Change Management Office, including best practices, project tracking mechanisms, tools and templates, and methodology. Monitors and provides insight into the pace of change and reports on progress and issues as needed.
Develops and supports change management strategies and work plans for multiple internal/ external projects. Coordinates with and provides input to other departments as appropriate, including developing and distributing appropriate reports to leadership.
Collaborates with project teams and Change Management Office staff on the change management discipline and work plans for project initiatives. Includes the development and enhancement of the framework for related processes and procedures to implement change management strategies and the seamless implementation of various related tactics (readiness assessments, focus groups, change agents program, targeted communications) to ensure a sound methodology and platform for delivery of plans/services.
Ensures a sound communications strategy, plan and timeline are developed for projects supported by Change Management Office. Responsible for guidance in determining the most effective communication channels. Develops and maintains a strong relationship with Corporate Communications to ensure alignment of priorities and responsibilities. Develops and/or supports development of communications and partners with Corporate Communications and/or external communication resources as appropriate.
Manages the development of actionable and targeted change management plans, including communication, sponsor roadmap, management coaching plan, training plan, business development, operations support, and any other areas as required.
Consults and coaches project teams and Change Management staff with regards to implementation of change management plans and strategies. Maintains and/or develops Change Management curriculum to provide appropriate training for employees and leaders. Supports Change Management staff in developing their ability to deliver change management trainings. Recommends and guides reinforcement mechanisms and celebrations of success.
Develops and manages measurement systems to track adoption, utilization, and proficiency of change projects supported by Change Management Office.
Line management responsibilities for staff members. For direct and indirect reports, may participate and direct activities related to department staff operations such as interviewing and selection, professional development, performance management, and employee counseling and separations. Approves courses of action on salary administration, interviewing and selection, terminations, professional development, performance appraisals, job description preparation, and employee counseling. Works with and advises staff on administrative policies and procedures, technical problems, priorities and methods.
OTHER RESPONSIBILITIES
Performs other work-related duties as assigned. Minimal travel may be required (up to 25%).
QUALIFICATION REQUIREMENTS
BA/BS in business, or related field, or equivalent combination of education and experience.
8-10 years of experience in change management and communications implementation; prior experience in training is considered beneficial
Demonstrated success delivering end-to-end transformational change on large programmes
A solid understanding of how change and change processes impact an organization’s environment internally and externally.
Familiarity with project management approaches, tools and phases of project lifecycle. Working knowledge of systems and processes within the CRO industry.
Prosci® ADKAR experience and Prosci® certification is strongly preferred.
Experience and knowledge of change management principles and methodologies, especially with large-scale organizational change is preferred or corporate project management experience.
Exceptional communication skills, both written and verbal.
Experience building professional working relationships at all levels within the organization. Strong analytical and decision-making skills.
Must be a team player with the ability to work with and through others.
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), email, and voicemail. Experience with MS Project, Visio, and graphics programs preferred.
Above average attention to detail, accuracy, and organizational, interpersonal, and team-oriented skills.
Ability to perform several tasks simultaneously to meet deadlines.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.