Project Delivery Manager – Customer Continuity Team (Contract)

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

The Project Manager provides regional leadership for the Customer Continuity Team and is responsible for ensuring disciplined readiness, governance, and execution during multi‑day downtime windows associated with Release 6 and other major system cutovers. The role reports administratively to the regional sponsor while operating under the direction of the global PMO. The Project Manager is accountable for establishing and maintaining all regional routines, tools, and controls defined by the global CCT governance model. The role serves as the coordination backbone for a cross‑functional network spanning the Americas, EMEA, APAC, and China, ensuring unified planning, preparation, communication, and execution to protect customers and patients during downtime events.

What You Will Be Doing

Program Governance and Readiness Execution

• Establish and maintain regional CCT governance routines, tools, scorecards, RAID logs, and reporting packages.
• Drive monthly and weekly or biweekly governance meetings, including agendas, pre-reads, minutes, and disciplined action tracking.
• Drive regional readiness against CCT milestones (anticipate → plan → communicate → execute), ensuring closure of risks, dependencies, and deliverables.
• Centralize and maintain regional documentation (Evergreen, CCT artifacts) and ensure accurate source of truth data across systems.
• Maintain the regional CCT risk register and support scenario planning for 3/5/7-day downtime windows.

Regional Workshops and Cross Functional Coordination

• Support planning and execution of readiness workshops for the assigned region in alignment with global templates, taxonomies, and readiness expectations.
• Consolidate and validate cross functional inputs from Customer Service, Supply Chain, Commercial, Quality, Technical Services, Commercial Operations, Finance, Medical, IT, and Business Relationship Managers to maintain a unified regional view.
• Support development and tracking of customer and patient communications in partnership with Communications teams.

Cutover Support

• Provide project management support during cutover windows, ensuring structured updates, disciplined issue management, timely escalation, and consistent updates to the global command center.

What You Will Bring

Qualifications & Experience

• Experience managing large cross‑functional or multi‑regional programs.
• Strong organizational skills and ability to manage complex stakeholder landscapes.
• Comfort operating in fast‑moving, ambiguous environments.
• Familiarity with customer‑facing operations, supply chain, service, or cutover programs (preferred).

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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