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Technical Support - Tier 1

Technical Support - Tier 1 - Outsourcey Global | Career Page (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WNGRBS6'); .primary-color { color: #014C85; } .bg-primary-color { background-color: #014C85; } .btn-info, .btn-info:hover { background-color: #014C85; } .btn-apply, .btn-apply:hover { background-color: #014C85 !important; border-color: #014C85 !important; } .search-form { width: fit-content; margin: 0px auto 20px; padding: 10px; width: 60%; } .select2-container { width: 100% !important; } .search-dropdown-options { position: absolute; margin: 5px -12px; width: calc(100% - 17px); border: 1px solid #cacaca; border-top: 0px; z-index: 1; background: #fff; max-height: 200px; overflow: auto; border-radius: 0px 0px 6px 6px; } .search-dropdown-options li { cursor: pointer; } .search-dropdown-options ul li:hover { background-color: #5897fb; color: white; } .search-dropdown-options label { width: calc(100% - 22px); font-size: 14px; } .search-dropdown-placeholder { font-size: 14px; margin: 3px; cursor: pointer; } .select2-container--default .select2-selection--single { height: 38px !important; } .select2-container--default .select2-selection--single { height: 38px !important; border: 1px solid #ced4da !important; } .select2-selection__arrow { height: 36px !important; } .select2-results__option { font-size: 14px; } .select2-selection__rendered { line-height: 38px !important; font-size: 14px; color: #969696; } .width-100 { width: 100%; } ::-webkit-input-placeholder { /* Chrome/Opera/Safari */ font-size: 14px; color: #969696; } ::-moz-placeholder { /* Firefox 19+ */ font-size: 14px; color: #969696; } :-ms-input-placeholder { /* IE 10+ */ font-size: 14px; color: #969696; } :-moz-placeholder { /* Firefox 18- */ font-size: 14px; color: #969696; } @media (max-width: 575px) { .search-form { width: 100%; } .display-4{ font-size: 2.5rem; } } .positions { font-size: 16px; color: #808080; } .serach_count { padding: 4px; } .empty-result { color: #808080; } .fa-chevron-right { padding: 0px 8px; }

Technical Support - Tier 1

Manila, NCR, Philippines

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Job Openings Technical Support - Tier 1

About the job Technical Support - Tier 1

Core Responsibilities

  • First Point of Contact: Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or ticketing system.

  • Issue Identification: Gather information from users to understand and diagnose technical problems or issues they are experiencing.

  • Technical Troubleshooting: Provide basic troubleshooting and resolution steps for common hardware, software, and network issues.

  • Ticket Management: Log and track support requests in a ticketing system, ensuring timely resolution and proper documentation of all interactions.

  • Escalation Management: Escalate complex or unresolved issues to higher-tier support teams or specialized technical experts as needed.

Requirements

  • Min 2.5 years in IT Support Tier 1 role

  • Technical Knowledge: Basic understanding of computer hardware, software, operating systems (e.g., Windows, macOS), and networking concepts.

  • Troubleshooting Skills: Strong problem-solving abilities and logical thinking to diagnose and resolve technical issues effectively.

  • Customer Service Skills: Excellent communication and interpersonal skills to interact with end-users professionally and empathetically.

  • Microsoft 365, basic Sharpoint skills

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