TrustpilotCountry Manager Sweden
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As Country Manager, Mid-Market Sales & Account Management for our Swedish Market, you lead a hybrid team of Account Executives (AEs) and Account Managers (AMs) responsible for acquiring, expanding, and retaining mid-market customers within your assigned market.
You are accountable for delivering new Annual Contract Value (ACV), Gross Renewal Rate (GRR), and Net Revenue Retention (NRR), while also serving as the commercial coordination point for your country - ensuring alignment across all segments (Enterprise and Small Business). You combine strategic leadership, local market insight, and operational discipline to drive predictable growth and cross-segment collaboration.
This role carries full revenue accountability for the mid-market segment in your market, while also serving as the Country Manager - coordinating Trustpilot’s commercial presence, talent view, and strategic planning across segments.
What you'll do:
- Lead the full commercial performance for the mid-market segment, accountable for both new business (ACV) and retention (GRR, NRR).
- Coach and manage AEs and AMs across the full customer lifecycle, building excellence in acquisition, renewal, and growth.
- Maintain clear visibility of the team’s new business and renewal pipeline in Salesforce, ensuring forecast accuracy and coverage.
- Promote structured account planning to uncover upsell opportunities, manage risks, and strengthen customer partnerships.
- Serve as the Country Manager, providing a holistic market view across all segments.
- Coordinate with Enterprise and Small Business segment leaders to align on market strategy, customer overlap, and brand representation.
- Contribute local market and competitor insights, talent visibility, and operational feedback to regional leadership.
- Work with Marketing to execute local campaigns, events, and demand generation activities.
- Partner with Solutions Engineering, Legal, and Customer Success for deal acceleration and seamless onboarding.
- Ensure adherence to commercial processes, data hygiene, and pipeline governance.
- Review individual and team KPIs regularly, setting clear performance standards and providing coaching for improvement.
- Foster a positive, accountable culture that balances performance with learning and collaboration.
What you'll bring:
- Fluency in Swedish & English
- You have experience leading and overseeing teams in New Business Sales and Customer Success/Account Management
- Expertise of the Swedish Market dynamics, preferably within SAAS business & Tech.
- Experience leading combined sales and account management teams in SaaS or recurring-revenue environments.
- Strong understanding of mid-market dynamics, customer lifecycle management, and local go-to-market execution.
- Proven record of delivering ACV, GRR, and NRR targets.
- Strong communication and stakeholder management skills, able to influence across segments.
- Data-driven, structured, and commercially astute.
Who we are:We love what we do! Our sales teams work closely together and create a positive, motivating atmosphere. Your dedication will be valued and rewarded here.We’re a fast-growing company where you’ll have continuous opportunities to develop. Our internal enablement team and personalized career plans will support your growth.We encourage creativity and openness to new ideas. You’ll have the opportunity to actively shape how we work.
What we offer:
- Continuous career development, training, and personalized coaching from our enablement team
- A hybrid working model: 2–3 days in the office, the rest can be remote
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socialsOpportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still unsure?We want everyone to feel welcome at Trustpilot. We’re excited to hear about your experiences and how you can help us create a great culture for our team. So don’t worry if you don’t tick every single box - we’d still love to hear from you!
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About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
_Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) _quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.__