Customer Support Specialist (Portuguese Speaking)

Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.

**Role Overview:**

Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats & emails.
Handle customer complaints and resolve issues effectively.
Ensure customer satisfaction through professional and courteous communication.
Maintain detailed and accurate records of customer interactions and transactions.
Identify opportunities for process improvements and provide feedback to management.
Fluent in both Portuguese and English.
Previous experience in customer support or a similar role.
Excellent communication skills, both written and verbal.
Patient, empathetic, and customer-focused mindset.
Strong problem-solving and conflict resolution skills.
Confident PC user (aware of cookies/cashу and why/when should clean them).
Having an experience with crypto is huge plus.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you. Explore Neo Group Further:For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!

Details

Location

Mozambique Brazil Angola Portugal

**Role Overview:**

Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats & emails.
Handle customer complaints and resolve issues effectively.
Ensure customer satisfaction through professional and courteous communication.
Maintain detailed and accurate records of customer interactions and transactions.
Identify opportunities for process improvements and provide feedback to management.
Fluent in both Portuguese and English.
Previous experience in customer support or a similar role.
Excellent communication skills, both written and verbal.
Patient, empathetic, and customer-focused mindset.
Strong problem-solving and conflict resolution skills.
Confident PC user (aware of cookies/cashу and why/when should clean them).
Having an experience with crypto is huge plus.
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work in shifts - Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!